IT Support for Dialer & VOIP Management
Activate caller IPs before/during shifts and maintain tracking sheets
Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)
Monitor VOIP usage, report daily consumption, and troubleshoot call issues
Upload, delete, and manage call recordings as requested
Perform list uploads, duplicate checks, and send list results
Create/delete user credentials and update access logs
Coordinate with providers and assist in monthly projections and renewals
Assist agents with trouble-shooting their computers to fulfill duty for client
Perform other IT tasks duties as assigned

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Open to fresh graduates but must be a fast learner
NBI clearance -high integrity is a must
Strong attention to detail and accuracy
Good communication and coordination skills
Ability to multitask and respond quickly to technical issues during operations
Logical approach to problem-solving
Excellent organizational skills
Work productively with minimal supervision and meet deadline
Effectively multi-task and work under pressure
Proactive and able to take initiative
MUST HAVE the following equipment: Laptop/Desktop (at least i3/i5 processor or any equivalent AMD processor with 8 GB RAM), Windows OS: 10 and above, Computer headset with noise-cancelling feature, High-resolution Webcam, Wired internet connection; minimum of 30 mbps DL and 10 mbps UL, Software: Google Workspace, Microsoft Office, PDF reader, Anydesk, Zoom

Benefits

Permanent work-from-home or hybrid work set-up at Batangas City office
Basic Salary + Government mandated benefits
Health benefits
Leave credits
Bonuses
Other incentives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VOIP managementdialer managementtroubleshootinglist uploadsuser credential managementcall recording managementdata trackingtechnical supportproblem-solvingattention to detail

Soft Skills

communication skillscoordination skillsmultitaskingorganizational skillsproactiveinitiativelogical thinkingability to work under pressurefast learnerintegrity

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceNBI clearance