Linkserve Solutions BPO, Inc.

Human Resources

• Mediate concerns between associates and management to ensure fair resolution.
• Conduct and document coaching sessions to motivate and empower employees.
• Respond to emails and phone calls professionally and promptly.
• Create and implement employee engagement initiatives, including activities, programs, and company events.
• Plan, coordinate, and execute team-building events and internal programs that promote a positive workplace culture.
• Strategize and propose employee-focused programs aligned with company goals.
• Assist in company-wide events and assemblies, including agenda preparation and coordination.
• Develop strategic action plans that support company initiatives and drive employee engagement.
• Provide reminders and precautionary measures on potential risks that may affect the business.
• Participate in the creation, review, and implementation of company policies and procedures.
• Ensure adherence to labor laws and government regulations.
• Maintain and safeguard confidential employee and company documents.
• Prepare reports, schedules, and documentation related to employee programs and concerns.
• Screen and interview candidates for key roles within the organization.
• Identify training needs and assist in the creation of employee learning and development programs.
• Conduct new hire orientations; automate orientation processes where applicable.
• Utilize Google Suite and other systems for efficient documentation, scheduling, and reporting.
• Create visual presentations using tools such as Canva or other photo or video-editing software.
• Maintain consistent communication and support across departments.

Employee Relations Officer

Call Center Representative

• Outbound calls for surveys, lead generation, event invitation and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Respond to emails
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

Call Center Agent

• Conduct effective training sessions for trainees
• Collaborate with co-trainers, managers, and other leaders
• Identify training needs and develop training plans based on business objectives and operational goals
• Evaluate the effectiveness of training materials and create an action plan for improvement
• Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
• Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs

Call Center Trainer

Bookkeeper

• QuickBooks Online Management
• Perform bank reconciliations
• Prepare financial reports
• Perform other tasks that may be assigned