Linkserve Solutions BPO, Inc.

IT Support

• IT Support for Dialer & VOIP Management
• Activate caller IPs before/during shifts and maintain tracking sheets
• Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)
• Monitor VOIP usage, report daily consumption, and troubleshoot call issues
• Upload, delete, and manage call recordings as requested
• Perform list uploads, duplicate checks, and send list results
• Create/delete user credentials and update access logs
• Coordinate with providers and assist in monthly projections and renewals
• Assist agents with trouble-shooting their computers to fulfill duty for client
• Perform other IT tasks duties as assigned