LinkGraph

Customer Success Manager

• Serve as a secondary point of contact for clients, supporting communication via Slack, email, and calls
• Send weekly recap emails and ensure client updates are timely and accurate
• Manage client projects in ClickUp: assign tasks, set deadlines, and track progress
• Follow up with contractors and internal teams to ensure tasks are delivered on time and meet quality standards
• Oversee billing and invoicing, send payment reminders, and monitor client payment status
• Keep client and project data accurate in HubSpot and update weekly reports
• Support onboarding tasks, OTTO pixel setup, and SEO-related client activities as needed

Client Success Coordinator