LinkGraph

Customer Success Manager

• Create and implement CSM ROCKs (key priorities) and lead execution of the EOS framework within the team.
• Support CSMs in client strategy and implementation, including spot-checking and revising strategies as necessary.
• Collaborate with CSMs to develop upsell strategies that align with quarterly revenue targets.
• Address and coach on client escalations to ensure client satisfaction and retention.
• Conduct monthly churn post-mortem reviews to understand patterns and develop win-back strategies.
• Review HubSpot activity and address any irregularities weekly.
• Conduct performance reviews, providing coaching and mentorship to the CSM team.
• Lead the hiring process for CSMs and offer feedback to refine workflow and improve the candidate pool.
• Implement and lead training sessions and development programs.
• Conduct audits of Slack and email communications, ensuring clarity and accuracy in messaging.
• Monitor the completion of CSM daily responsibilities.
• Oversee and troubleshoot invoicing and billing procedures, enforcing best practices and resolving conflicts.
• Review potential credit or refund issues before escalation.
• Ensure the CSM team is well-versed in best practices for our tools and set up training sessions for updates.
• Stay informed on industry trends and emerging tools to keep our company competitive.
• Collaborate with the sales team to monitor and improve the sales-to-CSM handoff process.
• Conduct quarterly reviews of risk and compliance policies with the CSM team.
• Manage your own book of business, ensuring exceptional service and satisfaction.
• Implement personalized client strategies and liaise directly with clients to enhance partnerships.

Customer Success Team Lead

SEO Marketing

• Providing the best possible experience for our clients.
• Managing and growing your own portfolio of SEO clients, serving as their primary point of contact.
• Retaining and building relationships with our clients.
• Doing highly analytical reporting on their campaign performance, and developing strategy where needed.
• Continuously stay updated on the latest SEO trends, updates, and Google algorithms to effectively analyze client websites and provide actionable, high-value recommendations.
• Improving workflow and process to streamline operations and client satisfaction.
• Creating upsell and cross-sell proposals for existing clients.
• Onboarding new clients assigned by the sales team.

SEO Customer Success Manager – Enterprise Accounts

Public Relations

• Craft standout press kits that actually get noticed and tell stories people want to share.
• Drive mentions and media coverage for Search Atlas and our founders (they’re pretty cool, we promise).
• Make sure our marketing and creative campaigns don’t just land—they hit big!
• Build relationships with journalists, editors, and influencers so they know us and love us.
• Occasionally help clients shine with smart, strategic PR moves.

Senior Digital PR Manager

• Develop and execute comprehensive Local SEO strategies to increase organic search visibility and drive qualified traffic
• Conduct Google Business Profile audits, optimizations, and management (Q&As, reviews, and performance improvements)
• Build and maintain accurate local citations across directories
• Perform geo-specific keyword research and optimize for local search rankings
• Partner with content teams to guide SEO-friendly content creation and optimize for search intent
• Perform detailed technical SEO audits and collaborate with developers on improvements to site architecture, speed, and mobile usability
• Monitor and optimize Core Web Vitals and other ranking factors
• Use proprietary tools (Search Atlas) and dashboards to track SEO performance, ROI, and traffic growth
• Prepare and present SEO reports and recommendations to stakeholders
• Collaborate with Customer Success teams to identify growth opportunities and participate in client strategy sessions
• Work directly with internal teams and client accounts to develop and implement strategies that deliver measurable results

SEO Strategist

• Serve as a secondary point of contact for clients, supporting communication via Slack, email, and calls
• Send weekly recap emails and ensure client updates are timely and accurate
• Manage client projects in ClickUp: assign tasks, set deadlines, and track progress
• Follow up with contractors and internal teams to ensure tasks are delivered on time and meet quality standards
• Oversee billing and invoicing, send payment reminders, and monitor client payment status
• Keep client and project data accurate in HubSpot and update weekly reports
• Support onboarding tasks, OTTO pixel setup, and SEO-related client activities as needed

Customer Success Team Lead

SEO Customer Success Manager – Enterprise Accounts

Senior Digital PR Manager

SEO Strategist

Client Success Coordinator