LINK

Senior Director of Program Management – Center of Excellence Lead

LINK

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $175,000 - $215,000 per year

Job Level

Senior

About the role

  • Establish Program Management best practices to ensure superior contract compliance and account management across the company
  • Develop Program Management tools, methods, and standards
  • Train, mentor, and grow a cadre of confident Program Managers
  • Protect LINK from compliance and financial risk
  • Ensure Program Management is value-added to delivery excellence, not a set of checklists or compliance drills
  • Strengthen client trust and long-term contract success
  • Establish and lead LINK’s Program Management Center of Excellence, a centralized function that defines how program management operates across the organization and setting clear, consistent expectations for execution
  • Design and implement standardized frameworks, governance models, and ways of working for program and project delivery
  • Develop and maintain enterprise tools, templates, and resources that enable consistent execution across teams
  • Assess and evolve program management maturity over time, driving continuous improvement across the organization
  • Set clear expectations for how programs are operationally planned, tracked, and closed
  • Ensure consistent use of approved program management tools and reporting practices
  • Establish governance structures, reviews, and escalation paths to address program-level risks related to budget, compliance, and operational performance
  • Partner with Project Team Leadership to monitor program health across cost, schedule, scope, and risk
  • Ensure compliance with all contractual requirements, including:
  • Federal acquisition regulations (FAR and DFARS)
  • Contract deliverables and performance metrics
  • Security and data protection requirements
  • Partner with leadership to ensure programs meet audit, compliance, and reporting standards
  • Proactively identify and mitigate contractual and operational risks
  • Establish standards for:
  • Program budgeting and forecasting
  • Cost tracking and burn rate management
  • Profitability and financial performance monitoring
  • Partner with finance and operations to ensure accurate financial reporting at the program level
  • Understand the various types of federal government contract types including: firm fixed price, time and materials, commercial product contracts, and be able to develop tools and methods to accommodate all
  • Hold teams accountable for financial discipline and performance
  • Design and deliver program management training for program leaders
  • Develop onboarding and continuous learning programs to build consistent program management capability across the organization
  • Establish and lead a community of program leaders to share best practices, tools, and lessons learned
  • Mentor and coach program leaders to strengthen consistency and performance in managing program operations
  • Foster a strong, consistent program management culture grounded in operational excellence
  • Define performance standards for program management and team lead roles
  • Hold teams accountable for adherence to established standards and tools
  • Identify performance gaps and implement corrective actions
  • Partner with leadership on program management staffing, capability development, and performance improvement
  • Participate in recruitment and hiring for program managers and team leads
  • Ensure programs consistently deliver a high-quality customer experience
  • Establish standards for client communication, reporting, and engagement
  • Act as an escalation point for program-level issues impacting client satisfaction
  • Strengthen LINK’s reputation as a trusted, reliable government partner

Requirements

  • Bachelor’s degree in business, management, engineering, or a related field (Master’s preferred)
  • 15+ years of experience in program and project management, preferably in:
  • Government contracting
  • Federal consulting
  • Professional services or agency environments
  • Demonstrated leadership experience and capability in leading high performing teams
  • Proven experience establishing or leading a Program Management Office (PMO) or Center of Excellence
  • Strong knowledge of:
  • Federal contracts and compliance requirements
  • Cost, schedule, and performance management
  • Risk and quality management
  • Demonstrated ability to influence and enforce standards across multiple teams
  • Experience managing complex, multi-disciplinary programs
Benefits
  • $100 monthly internet/cell phone stipend
  • LINK sponsored healthcare benefits including medical, dental, vision
  • Company-paid Short Term Disability Insurance
  • 401K with employer contribution of up to 4%
  • 11 Federal Holidays per year
  • 15 days of Paid Time Off (PTO) per year
  • Paid Holiday Time Off (Christmas Eve through the New Year)
  • Annual bonus plan participation
  • Annual profit sharing participation
  • $2,000 Learning and Development program reimbursement
  • Technology package that includes a LINK-owned MacBook Pro, monitor, mouse and keyboard
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementbudgetingforecastingcost trackingrisk managementquality managementperformance managementcontract compliancefederal contracts
Soft Skills
leadershipmentoringcoachingcommunicationinfluencingaccountabilitycollaborationproblem-solvingcontinuous improvementclient engagement