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Director

• Oversee the company’s day-to-day IT operations, cybersecurity program, enterprise systems, and regulatory compliance posture
• Serve as the organization’s primary internal owner of IT governance and federal compliance
• Lead and sustain Cybersecurity Maturity Model Certification (CMMC) Level 2 readiness and broader security maturity initiatives
• Build scalable processes and strengthen security controls for IT infrastructure
• Evaluate technology investments, vendor relationships, budgeting, and affordability of IT solutions
• Interact with executive leadership on cybersecurity, compliance, technology strategy, and operational risk
• Oversee managed service provider (MSP) for help desk support and device management
• Ensure alignment with security and compliance requirements

Director of IT

Designer

• Develop high-quality, visually engaging deliverables such as infographics, charts, diagrams, wireframes, prototypes, dashboards, briefs and presentation visuals
• Translate dense, technical or ambiguous information into structured, accessible and visually compelling formats
• Co-create visual systems, frameworks, and narratives that support strategy, research and decision making
• Produce materials optimized for both print and digital environments
• Apply human-centered design principles to every stage of the design process, from understanding user needs to testing visual solutions.
• Collaborate closely with strategists, researchers, and subject-matter experts to ensure visuals reflect real user needs and client goals
• Iterate rapidly based on stakeholder feedback data insights and testing
• Understand client challenges and translate them into clear, tailored visual artifacts that drive clarity and alignment
• Work with the strategist to engage with client to define goals, clarify requirements, gather inputs and present design solutions
• Work efficiently under tight timelines and shifting priorities
• Support the development of templates, visual standards, and repeatable

Information Designer

• Lead deep collaboration with engineering teams and subject matter experts to shape strategy grounded in technical realities and human needs.
• Act as a strategic bridge between technical and non-technical stakeholders, aligning perspectives and driving shared understanding at the program and portfolio levels.
• Inform product, service, and program strategy through research-driven insights that influence direction, prioritization, and decision-making.
• Define content strategy, information architecture, and experience frameworks, guiding wireframing and content mapping efforts across teams.
• Set direction for information designers and partner with strategists and designers to develop high-impact visual frameworks, journey maps, and decision-support tools.
• Translate complex systems, research findings, and trade-offs into visualizations that enable executive-level evaluation and confident decision-making.
• Elevate the clarity and rigor of research communication through compelling, accessible visual narratives.
• Design and lead high-stakes workshops, design sprints, and co-creation sessions that align diverse stakeholders and advance strategic outcomes.
• Develop human-centered facilitation approaches, agendas, and materials that enable government teams to collaborate, innovate, and navigate complexity.
• Synthesize qualitative and quantitative inputs from workshops to surface critical insights, strategic opportunities, and alignment or decision gaps that inform next steps.
• Lead the planning and execution of mixed-method user research, including interviews, contextual inquiry, and stakeholder analysis, to inform strategy and design direction.
• Synthesize complex research into actionable insights, opportunity areas, and strategic recommendations that influence senior stakeholders.
• Translate technical and policy-heavy concepts into clear, human-centered narratives that resonate with diverse audiences.
• Oversee and conduct primary and secondary research, integrating qualitative and quantitative findings into cohesive strategic perspectives.

Director of IT

Information Designer

Senior Design Strategist