Program Management Advisory and Execution AVP-Hybrid
Citi
Job Level
JuniorMid-Level
Tech Stack
JavaScriptPMP
About the role
- Identifies qualified linguists for projects based on project-specific criteria.
- Schedules translators, editors and proofreaders, desktop publishing (DTP), and other milestones to ensure successful project completion.
- Ensures all quality control procedures are followed for each engagement.
- Reviews and finalizes all delivered work from linguists for completeness and adherence to client specifications.
- Manages/monitors linguists and other vendors throughout the production cycle for every project.
- Provides feedback regarding linguist’s and vendor’s performance and assists in identifying areas of improvement.
- Supports Sales on project estimates and quoting.
- Supports and focuses on company Key Performance Indicators and other company-wide initiatives.
- Communicates with clients, via email or video call, as needed.
- Strives to live and exemplify the company core values.
- Ad hoc responsibilities as assigned.
Requirements
- 2-3 years of localization experience working on the client or vendor side.
- Proficient in Microsoft Suite.
- Experience working with Phrase, MemoQ, Trados Studio or another Translation Management Systems required.
- Experience working with Plunet, XTRF or another Localization Project Management System required.
- PMP certified is a plus.
- Ability to multitask with great attention to detail.
- Ability to learn new technologies and troubleshoot issues with localization tools.
- Manage project schedules effectively and work within time constraints.
- Highly proficient level of oral and written English, including proofreading skills.
- Strong interpersonal, diplomacy and customer service skills.
- Strong sense of professionalism and telephone etiquette.
- Good judgement, extreme discretion and flexibility in work hours.
- Proactive and effective communication across teams.
