Support Specialist, L3
Lingaro
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide expert service support as L3 specialist for the service
- Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
- Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
- Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
- Problem corrective action plan proposals.
- Deploying bug-fixes in managed applications.
- Gather requirements, analyze, design and implement complex visualization solutions
- Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
- Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
- Provide technical feedback and mentoring to teammates
Requirements
- L3 specialist for the service
- Complex incidents or problems analysis and solution development
- Issues analysis and business continuity solutions
- Proactive task updates and response
- Problem corrective action plan proposals
- Bug-fixes deployment
- Requirements gathering and complex visualization solutions
- Internal knowledge sharing and collaboration
- Monitoring, incident/problem resolution, documentation, automation, and change request deployment
- Technical feedback and mentoring
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident analysissolution developmentbusiness continuity solutionsbug-fixes deploymentrequirements gatheringvisualization solutionsmonitoringdocumentationautomationchange request deployment
Soft skills
proactive task updatesproblem-solvingcollaborationknowledge sharingmentoring