LineLeader by ChildcareCRM

Product Manager

• Provide clear vision and day-to-day direction to the Agile development team for billing and payments initiatives
• Own the billing and payments backlog , ensuring work is prioritized based on customer impact, platform risk, revenue integrity, and strategic goals
• Write, refine, and maintain high-quality user stories, acceptance criteria, and functional requirements
• Ensure all requirements are clear, testable, accurate, and aligned with broader platform standards
• Lead backlog grooming and iteration refinement for billing and payments workstreams
• Ensure the development team always has an adequate amount of prepared work to execute against sprint goals
• Serve as the internal subject-matter expert for: Tuition billing and invoicing Payment processing (card, ACH, etc.) Subsidies & third party payers Payment Reconciliation
• Collaborate with external payment vendors and internal technical teams to manage dependencies and delivery sequencing
• Support planning and execution of payment-related releases , upgrades, and risk-reduction initiatives
• Actively identify and help mitigate risks related to billing accuracy, payment processing, and customer trust
• Collaborate with QA to ensure strong test coverage for billing and payments scenarios
• Support incident response, root-cause analysis, and remediation planning for billing or payments issues
• Help define and improve operational metrics related to payment success, error rates, and system reliability
• Work closely with Product Manager to align billing and payments execution with the broader product roadmap
• Partner with Engineering to understand technical constraints, dependencies, and architectural considerations
• Collaborate with Customer Support, Professional Services, and Finance to ensure solutions meet real-world operational needs
• Communicate clearly and proactively with stakeholders on progress, risks, and delivery timelines
• Champion Agile/Scrum best practices within the team
• Continuously evaluate and improve how billing and payments work is planned, delivered, and supported
• Stay informed on trends in SaaS billing, payments, and platform reliability

Product Owner, Billing & Payments