Product Owner, Billing & Payments
LineLeader by ChildcareCRM
full-time
Posted on:
Location Type: Hybrid
Location: Dallas-Forth Worth Metroplex • Texas • United States
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About the role
- Provide clear vision and day-to-day direction to the Agile development team for billing and payments initiatives
- Own the billing and payments backlog , ensuring work is prioritized based on customer impact, platform risk, revenue integrity, and strategic goals
- Write, refine, and maintain high-quality user stories, acceptance criteria, and functional requirements
- Ensure all requirements are clear, testable, accurate, and aligned with broader platform standards
- Lead backlog grooming and iteration refinement for billing and payments workstreams
- Ensure the development team always has an adequate amount of prepared work to execute against sprint goals
- Serve as the internal subject-matter expert for: Tuition billing and invoicing Payment processing (card, ACH, etc.) Subsidies & third party payers Payment Reconciliation
- Collaborate with external payment vendors and internal technical teams to manage dependencies and delivery sequencing
- Support planning and execution of payment-related releases , upgrades, and risk-reduction initiatives
- Actively identify and help mitigate risks related to billing accuracy, payment processing, and customer trust
- Collaborate with QA to ensure strong test coverage for billing and payments scenarios
- Support incident response, root-cause analysis, and remediation planning for billing or payments issues
- Help define and improve operational metrics related to payment success, error rates, and system reliability
- Work closely with Product Manager to align billing and payments execution with the broader product roadmap
- Partner with Engineering to understand technical constraints, dependencies, and architectural considerations
- Collaborate with Customer Support, Professional Services, and Finance to ensure solutions meet real-world operational needs
- Communicate clearly and proactively with stakeholders on progress, risks, and delivery timelines
- Champion Agile/Scrum best practices within the team
- Continuously evaluate and improve how billing and payments work is planned, delivered, and supported
- Stay informed on trends in SaaS billing, payments, and platform reliability
Requirements
- 2+ years of experience in a Product Owner or similar role
- 2+ years working in an Agile/Scrum environment
- Strong experience owning or supporting billing, payments, or financially critical systems
- Solid technical foundation and ability to work effectively with engineering teams
- Familiarity with QA practices and testing strategies
- Understanding of application architecture and systems integrations
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AgileScrumuser storiesacceptance criteriafunctional requirementspayment processingbilling systemsQA practicesapplication architecturesystems integrations
Soft Skills
leadershipcommunicationcollaborationrisk managementproblem-solvingstakeholder managementvision settingprioritizationadaptabilitycontinuous improvement