Linear Agency

Head of Paid Media

Linear Agency

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Lead

About the role

  • You are the direct manager of the service delivery team, ensuring our team operates at a high level every day.
  • Conduct individual meetings with each performance marketer to drive development.
  • Review team capacity, workloads, and bottlenecks to ensure the team is resourced correctly.
  • Hold the team to elite standards across client communication, service, and results.
  • Review the client roster weekly and maintain accurate dashboards regarding client statuses.
  • Maintain daily Slack communication with the team and help handle difficult conversations when relevant.
  • Own the retention engine of the agency and are the senior face of the service department.
  • Train and hold the team accountable to the highest standards for client success.
  • Join onboarding calls to build rapport and talk to top-tier clients regularly to ensure satisfaction.
  • Act as the senior escalation point for deep issues and lead retention calls to save clients.
  • Lead and mentor the team around consistent standards in media buying, creative strategy and growth consulting.
  • Track client performance across the agency to ensure they meet agency benchmarks.
  • Create and enforce playbooks and SOPs that improve the client experience and service quality over time.

Requirements

  • 7+ years in performance marketing within creative or paid media agencies, specifically in the DTC/eCommerce space.
  • Elite at de-escalating high-stress situations and inspiring client confidence.
  • World-class skillset in performance marketing in the DTC/eCommerce space.
  • Proven track record of managing and leading performance marketing teams.
  • A 'get things done' attitude with the ability to navigate crises without losing focus.
  • Comfortable working US hours and talking with US clients regularly.
Benefits
  • Remote (must be comfortable working US hours with US clients)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance marketingmedia buyingcreative strategygrowth consultingclient performance trackingSOP creationdashboard maintenanceclient retention strategiesdata analysisDTC/eCommerce expertise
Soft Skills
team managementclient communicationconflict resolutionmentoringaccountabilitycrisis managementinspiring confidencehigh-stress situation de-escalationrelationship buildingorganizational skills