Linear Agency

Performance Marketing

• You are the direct manager of the service delivery team, ensuring our team operates at a high level every day.
• Conduct individual meetings with each performance marketer to drive development.
• Review team capacity, workloads, and bottlenecks to ensure the team is resourced correctly.
• Hold the team to elite standards across client communication, service, and results.
• Review the client roster weekly and maintain accurate dashboards regarding client statuses.
• Maintain daily Slack communication with the team and help handle difficult conversations when relevant.
• Own the retention engine of the agency and are the senior face of the service department.
• Train and hold the team accountable to the highest standards for client success.
• Join onboarding calls to build rapport and talk to top-tier clients regularly to ensure satisfaction.
• Act as the senior escalation point for deep issues and lead retention calls to save clients.
• Lead and mentor the team around consistent standards in media buying, creative strategy and growth consulting.
• Track client performance across the agency to ensure they meet agency benchmarks.
• Create and enforce playbooks and SOPs that improve the client experience and service quality over time.

Head of Paid Media

Growth Marketing

• Own a growth marketing pod and manage client success
• Lead a team of media buyers, video editors, and designers
• Develop and execute strategies for scaling DTC brands
• Promote long-term client retention and service excellence
• Navigate high-pressure situations and conflict resolution

Head of Paid Media

Growth Marketing Manager