Lindblad Expeditions

Director, Sales Operations, Business Development

Lindblad Expeditions

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • United States

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Salary

💰 $135,000 - $155,000 per year

Job Level

Lead

About the role

  • The Director, Sales Operations and Business Development will lead the strategy, execution, and performance of all onboard future voyage sales programs across the fleet.
  • This role ensures strong alignment between shipboard teams, shoreside Sales leadership, and our Disney/National Geographic Expeditions (NGE) partners to maximize onboard conversion.
  • This leader will translate sales strategies into onboard programs, optimize sales processes, support training and enablement for shipboard staff, and ensure seamless execution of initiatives that drive incremental revenue.
  • The role requires a strategic, guest ‑centric leader with deep experience in hospitality or travel, exceptional operational discipline, and the ability to build strong partnerships across internal teams and external collaborators.

Requirements

  • 10+ years of experience in hospitality, cruise, travel, or retail onboard/guest‑facing sales leadership.
  • Proven success driving revenue in a multi‑location operational environment.
  • Experience leading teams and influencing without direct authority.
  • Strong communication, training, and operational execution skills.
  • Ability to travel 20-30%, including ship visits and embarkation days.
  • Experience developing and leveraging Salesforce or other streamlined CRM-based system to boost productivity and efficiency, developing reports, dashboards, forecasting tools and revenue management software to segment our customers and channels, and map specific actions to our sales process.
  • Analytical mindset with proficiency in sales analytics and Salesforce (preferred) or CRM tools to drive data-driven decision-making.
  • Demonstrated success in developing and implementing sales strategies that have consistently met or exceeded revenue targets.
  • Strong leadership abilities with a track record of building and managing high-performing support sales teams.
  • Excellent business acumen and strategic thinking skills, with the ability to translate market trends and customer needs into actionable plans.
  • Effective communicator and influencer, capable of presenting ideas clearly and persuasively at all levels of the organization.
  • Highly adept in the use of Microsoft Office products including Excel, Word, PowerPoint, SharePoint, Outlook, and Teams
  • Bachelor’s degree in business administration, sales, marketing, or a related field, or equivalent industry experience.
  • Ability to work in the Orlando-area office (onsite) 2-3 days p/week
Benefits
  • Travel benefits for employees and their family
  • Voyage of Discovery trips for employees to travel as guests
  • Health insurance including Medical, Dental, Vision
  • 401(k) plan with employer match
  • Long-Term Disability, Life & AD&D Insurance
  • Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
  • Pre-Tax Commuter Benefit
  • 7-8 Paid Holidays
  • 2-3 Floating Holiday Options (pro-rated per start date)
  • Up to 15 days of vacation (pro-rated per anniversary year)
  • Parental Leave
  • Sick/personal days per city & state ordinance
  • Pet Insurance discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales leadershiprevenue managementsales analyticsCRM toolsreportingdashboard developmentforecasting toolsoperational executionguest-facing salesstrategic planning
Soft Skills
communicationtrainingoperational disciplineleadershipinfluencingbusiness acumenstrategic thinkingpartnership buildingdata-driven decision-makingguest-centric approach