Lindblad Expeditions

Inside Sales Representative

Lindblad Expeditions

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • United States

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Salary

💰 $55,000 - $60,000 per year

About the role

  • Provide administrative support for travel agencies, wholesalers, and international travel partners.
  • Provide inbound and outbound phone and email support for travel advisors seeking sales direction for new inquiries, existing reservations, and customer service assistance.
  • Provide travel advisors with promotional materials & collateral as requested.
  • Handle travel advisor escalations and liaison with the relevant departments to resolve.
  • Provide commission reconciliation support.
  • Manage records, cases and communication via Salesforce pertaining to new and existing advisors and agencies.
  • Assist with all travel advisor educational travel requests.
  • Maintain and update travel agency database in Salesforce, Seaware, and advisor training platform.
  • Provide administrative support for the sales department by submitting client invoices as needed.
  • Maintain a friendly and outgoing disposition, assisting in strengthening our relationship with all B2B partners.
  • Attend industry events, as permitted depending on workload.
  • Other duties as required.

Requirements

  • BA/BS degree or equivalent experience.
  • 2+ years in sales and customer service support in the travel industry preferred.
  • Excellent English verbal and writing skills.
  • Strong organizational skills and ability to prioritize tasks.
  • Strong customer service skills.
  • Ability to work well in a team environment.
  • Maintain a thorough knowledge of product, policies, and procedures.
  • Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment.
  • Excellent phone communication skills.
  • Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook.
  • Attendance at industry events required as needed.
Benefits
  • Travel benefits for employees and their family
  • Voyage of Discovery trips for employees to travel as guests
  • Health insurance including Medical, Dental, Vision
  • 401(k) plan with employer match
  • Long-Term Disability, Life & AD&D Insurance
  • Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
  • Pre-Tax Commuter Benefit
  • 7-8 Paid Holidays
  • 2-3 Floating Holiday Options (pro-rated per start date)
  • Up to 15 days of vacation (pro-rated per anniversary year)
  • Parental Leave
  • Sick/personal days per city & state ordinance
  • Pet Insurance discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative supportcustomer servicesales supportcommission reconciliationrecord managementcase managementproduct knowledgetime managementtask prioritization
Soft Skills
organizational skillsteamworkcommunication skillsdetail-orientedindependencefriendly dispositionoutgoing personality
Certifications
BA/BS degree