Lindblad Expeditions

Field Staff Operations Manager

Lindblad Expeditions

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • Washington • United States

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Salary

💰 $80,000 - $85,000 per year

Job Level

Lead

About the role

  • Manage all Field Staff-based Polar Operations, such as:
  • Oversee the need for and use of new polar operations equipment (i.e. cross-country skis, snowshoes, kayaks, firearms).
  • Develop and implement training as needed for activities such as firearms, hiking, kayaking, cross-country skiing, bear safety, etc.
  • Manage the firearms program and Weapon’s Masters.
  • Work with Marine Operations and Compliance to create and disseminate pertinent guidelines, protocols, and Zodiac trainings to the fleet.
  • Help create safety videos for polar ship operations.
  • Assist Field Staff Coordinators to understand and disseminate information about polar destination requirements and training.
  • Act as Field Staff Department liaison for all Bluewater vessels during shipyard.
  • Act as liaison and a Lindblad staff representative for IAATO and AECO, including serving on Working Groups and collaborating with Marine and Expedition Development.
  • Collaborate with the Expedition Equipment Specialist to ensure that all shipboard equipment is properly maintained and inventoried, and equipment is ordered efficiently.
  • Work with Expedition Development to identify innovative tools for exploration in polar regions.
  • Communicate all IAATO and AECO updates to the Field Staff Department, including both field and shoreside team members.
  • Communicate with shoreside teams on staff-related concerns (voyage operations and expectations, marketing information boards, etc.).
  • Review weekly digital comment cards and adjust expedition operations appropriately.
  • Regularly host debriefs with Expedition Leaders and provide feedback to field staff.
  • Frequently visit the ships to provide mentorship and/or training for Expedition Leaders and other Field Staff, and to build report with Ship’s officers and crew.
  • Keep the Field Staff Logistics Manager and Field Staff Manager up to date with operational Field Staff Handbook needs.
  • Assist with the National Geographic Explorers-In-Training program or LEXU.
  • May fill in as Expedition Leader on 1 – 2 trips per year.

Requirements

  • BA/BS degree or equivalent industry experience
  • Extensive experience in field operations within an expedition travel environment, including polar regions specifically Antarctica and polar bear habitat
  • Must have extensive experience driving zodiac
  • Must have comfort in the water and snorkeling
  • General knowledge of natural and human history of the places to which National Geographic – Lindblad Expeditions travels
  • Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines
  • The ability to work independently, as well as with others, in a team environment
  • Proficient working in the Windows operating system
  • Using the English language, this person must have an ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor, while building relationships over long distances.
Benefits
  • Travel benefits for employees and their family
  • Voyage of Discovery trips for employees to travel as guests
  • Health insurance including Medical, Dental, Vision
  • 401(k) plan with employer match
  • Long-Term Disability, Life & AD&D Insurance
  • Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
  • Pre-Tax Commuter Benefit
  • 7-8 Paid Holidays
  • 2-3 Floating Holiday Options (pro-rated per start date)
  • Up to 15 days of vacation (pro-rated per anniversary year)
  • Parental Leave
  • Sick/personal days per city & state ordinance
  • Pet Insurance discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
field operationsexpedition traveldriving zodiacsnorkelingfirearms trainingcross-country skiinghikingbear safetysafety video creationequipment maintenance
Soft Skills
time managementmultitaskingsetting prioritiesmeeting deadlinesindependent workteam collaborationeffective communicationrelationship buildingmentorshipfeedback provision
Certifications
BA/BS degreefirearms program certification