Lincoln Property Company

Technical Support Analyst

Lincoln Property Company

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Salary

💰 $70,000 - $75,000 per year

About the role

  • Provide first-line technical support to customers using WorkSpace, a property and facility work order management system.
  • Respond to support tickets in a timely manner.
  • Research and resolve technical issues using problem-solving techniques.
  • Reach out to customers via phone and host web conferences as needed.
  • Create and build out new properties on the WorkSpace platform as requested.
  • Maintain accurate and up-to-date records of properties and facilities within the system.
  • Document all customer interactions and technical issues in the ticketing system.
  • Identify areas for improvement in the support process and provide feedback to the team.

Requirements

  • Bachelor’s degree in related field
  • 2 years of experience in technical support, software administration, or IT helpdesk roles
  • Strong understanding of user access management and permissions
  • Experience working with property management or facility management software is a plus
  • Basic knowledge of accounting workflows (preferred but not required)
  • Ability to analyze and resolve import errors and software configuration issues
  • Excellent communication skills, both written and verbal
  • Strong attention to detail and ability to follow procedures
  • Ability to work independently and collaboratively in a fast-paced environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportsoftware administrationIT helpdeskuser access managementpermissions managementproblem-solving techniquessoftware configurationimport error analysisproperty management softwarefacility management software
Soft Skills
communication skillsattention to detailability to follow proceduresindependent workcollaborative worktime managementcustomer servicefeedback provisionproblem resolutionadaptability
Certifications
Bachelor’s degree