Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; ensure that services are provided in compliance with policies, procedures, and regulations as well as contractual obligations and standards; coordinate tenant move-ins and move-outs, and 'walk-through' spaces with tenants and tenant improvement department; maintain vacant spaces in 'tour ready' condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.
Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.
Direct, review, and approve vendor invoice payments and other accounting related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.
Direct and control preparation and delivery of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets/expenses; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client.
Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision making and asset value.
Coordinate all lease administration activities with lease administrator and accounting; review all lease set ups, lease changes, reporting, etc. and provide final approval.
Craft, deliver, and communicate an effective tenant care program that maximizes tenant retention.
Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value.
Proactively collect rent and other charges in accordance with lease terms and report status of AR to client(s) with recommendations for action; prepare client approved standard legal notices.
Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning; contract for, and coordinate, vendors.
Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.
Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.
Perform other duties as assigned.

Requirements

Bachelor's Degree preferred with 5 - 8 years of relevant experience or a combination of education and experience; commercial office, retail, and/or industrial property management experience required
Real Estate License required where mandatory by local regulation, and CPM (Certified Property Manager) or RPA (Real Property Administrator) professional designation or candidacy preferred
Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of Yardi or MRI and Kardin preferred
Working knowledge of leases, contracts, financial instruments, tax laws, and construction required
Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives
Strong interpersonal and analytical skills; ability to lead the exchange of sensitive, complicated, and difficult information; convey performance expectations; and effectively handle problems
Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare and make recommendations on financial/business analysis including cost/benefit propositions, ROI analysis, and other complex reports required
Strong organizational skills that deliver timely results and influence the productivity of the team; inquisitive and entrepreneurial mindset
Ability to comprehend, analyze, and interpret complex documents and skill to solve problems involving several options; advanced analytical and quantitative skills required
Leadership experience and skills to empower team to achieve a broad range of client and company objectives
Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team
Ability to travel daily to assigned properties as necessary
Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client
Ability to read and write English in order to understand manuals and procedures, and to write reports.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

property managementfinancial analysisbudget preparationlease administrationvendor managementtenant retentionemergency response planningreportingcontract complianceanalytical skills

Soft Skills

communication skillsinterpersonal skillsleadership skillsorganizational skillsproblem-solving skillscoaching and mentoringteam performance managementcustomer serviceanalytical thinkingtime management

Certifications

Real Estate LicenseCertified Property Manager (CPM)Real Property Administrator (RPA)