Lincoln Financial

Senior Administrator – HR Ops

Lincoln Financial

full-time

Posted on:

Location Type: Hybrid

Location: Greensboro • North Carolina • United States

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Salary

💰 $2,587 - $3,584 per month

Job Level

Senior

About the role

  • Oversees maintenance of employee data in appropriate HR system(s) and determine resolution for routine issues and recommends options/solutions for unusual situations to appropriate management for assigned area of responsibility.
  • Maintains data integrity across HR systems, including auditing, correcting, and managing employee history records and workflow inputs.
  • Researches and resolves increasingly more complex HRIS issues, unexpected results or process flaw-type questions from the IT Help Desk and/or escalated Tier 2 cases from HR Service Center.
  • Documents all research within the HR Case Management system.
  • Maintains a high level of compliance knowledge (Federal, State &/or Local) as it applies to Garnishments, Sec 125, 401K, Deferred Compensation, imputed income, etc. & any other wages/deduction & it's impact to an employee’s pay statement or taxable wages.
  • Ensures compliance with federal, state, and local regulations, including payroll rules, tax implications, garnishments, and I‑9 retention/purge requirements.
  • Manages and ensures timely resolution of GL items, outstanding checks, NOC returns, TXNA deductions, and other payroll‑related exceptions within assigned areas.
  • Resolves routine tax and payroll-related inquiries, escalating complex issues to appropriate SMEs.
  • Responds to employee, manager and other business partners’ inquiries professionally and accurately using excellent written and/or verbal skills yielding a high-quality employee experience.
  • Assists in the planning, development, and support automation and process improvements related to employee data maintenance, Time Management, and HR operations.
  • Participates as a project team member related to HR/HR Operations projects and process improvements, including but not limited to the automation of day-to-day maintenance activities, off cycle processes and/or new system functionality.
  • Consults with management and applicable stakeholders on identified trends for assigned areas of responsibility and to provide support where needed.
  • Supports process and procedure documentation efforts as applicable and trains team members on system changes and data management process changes & reviews materials with managers to ensure consistency with team member training opportunities.
  • Serves as the primary point of contact for escalated HRIS, payroll, and data-related system issues, performing research, auditing, troubleshooting, and documentation.
  • Recommends process improvements to management that will enhance current processes, reduce redundancy, help eliminate errors, and enhance employee experience.
  • Works closely and effectively with internal partners in IT HR Support, HR Operations, Benefits, and other teams pertinent to optimal service delivery.
  • Shares technical knowledge with team members on system capabilities/limitations.
  • Provides data for internal and external audits as applicable.

Requirements

  • High School diploma or GED or minimum Associate degree in lieu of required experience.
  • 3 - 5+ Years of HR Operations, HR Service Center, HR Technology, or related roles, including transferable skills that align with the responsibilities of this position.
  • Financial Services experience
  • Experience working with mathematical concepts such as addition, subtraction, multiplication, division, averages and/or variances
  • Strong critical thinking and analytical problem‑solving skills to evaluate complex situations and drive effective decisions
  • Proven experience identifying, recommending, and implementing process improvements to enhance efficiency and quality
  • Background working in a high‑volume service center environment with a focus on service excellence
  • Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
  • Strong interpersonal skills with a collaborative style
  • Ability to work in a fast-paced environment
Benefits
  • Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
  • Leadership development and virtual training opportunities
  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • Work arrangements that work for you
  • Effective productivity/technology tools and training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HRISdata integrityauditingpayroll processingcompliance knowledgeprocess improvementsdata managementmathematical conceptsanalytical problem-solvingservice excellence
Soft Skills
critical thinkingorganizational skillsinterpersonal skillscollaborative styleattention to detailmulti-taskingcommunication skillsprofessionalismresearch skillstroubleshooting
Certifications
High School diplomaGEDAssociate degree