Maintain routine operational reporting and dashboards for the STD & Absence Organization
Support analysis and on turnaround times, customer experience, and service-level performance
Distribute performance scorecards and reporting packages for leadership and operational teams to monitor results
Collaborate with internal and external partners

Requirements

Proficient reporting skills – ability to maintain and support reports through tools like Excel and Tableau
Experience with operational metrics and performance analysis
Ability to translate data – can identify trends and presenting findings business partners
Basic knowledge of the claim adjudication process within the Group Protection business
Nice-to-haves: Experience with SystemOne, DocsNet, and LAMs
Knowledge of automation or advanced data visualization techniques to enhance reporting process and insights
Continuous improvement mindset – ability to identify reporting gaps and recommend efficiency improvements

Benefits

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

reporting skillsoperational metricsperformance analysisdata translationdata visualization techniquesautomationclaim adjudication process

continuous improvement mindsetability to identify reporting gapsrecommend efficiency improvements