Lincoln Electric

Customer Care Assistant

Lincoln Electric

full-time

Posted on:

Location Type: Office

Location: Kestra • Brazil

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Salary

💰 R$39,035 - R$58,552 per year

About the role

  • Attend to customers, representatives, and salespeople with the objective of finalizing the sale;
  • Receive orders via email/customer portal, critically review them and verify compliance with current commercial criteria and/or those presented in the proposal (recent purchases, payment terms, carrier, delivery lead time, tax treatment);
  • Verify customer registration information and gather documentation for new customer registration or updates, when necessary;
  • After critical review of the order, enter it into SAP and release it to the Distribution Center Department;
  • Check orders blocked due to credit or stock issues; investigate the causes of the block and identify solutions for release;
  • Monitor the entire sales process through to delivery to the customer, ensuring deadlines are met and performance on Fill Rate and Promise Date indicators;
  • Attach all supporting documentation for quotes, negotiations, and orders in SAP;
  • Maintain confidentiality of Sales information, not sharing it with other departments or external parties outside Lincoln Electric.

Requirements

  • Minimum desired education: completed degree or currently studying in administration or related areas
  • Knowledge of SAP and Excel is a plus
  • Experience in Commercial, Sales, or Customer Service areas
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPExcel
Soft Skills
customer servicecommunicationproblem-solvingattention to detailconfidentiality