Lincoln Electric

Senior Technical Service Analyst

Lincoln Electric

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Job Level

Senior

About the role

  • Independently analyze and interpret service and parts-related data from available sources (e.g., warranty data, product sales, CRM, financial and manufacturing files).
  • Identify service trends in a timely manner and communicate findings (including associated financial impact) to leadership and key stakeholders.
  • Formulate and communicate response plans to critical customer issues; provide ongoing analysis and reporting through issue resolution.
  • Lead or participate in corrective action projects and initiatives that improve customer service levels, efficiency, or field quality and service reporting processes/systems.
  • Lead, manage, or participate in projects to implement new reporting mechanisms, systems, or process improvements that enhance quality, timeliness, and visibility of relevant customer service data.
  • Mentor and coach less experienced personnel; provide guidance and support as needed (including leadership coverage in the absence of the manager, as applicable).

Requirements

  • Bachelor’s degree or equivalent experience
  • 5+ years of experience demonstrating an analytical skillset in a corporate environment; manufacturing, sales, and/or customer service experience typically achieved with 5–8 years of work experience.
  • Intermediate proficiency in Microsoft 365 applications
  • Intermediate proficiency (or the ability to attain intermediate proficiency) in business applications such as SAP, Salesforce, and BI reporting tools.
  • Excellent written and verbal communication skills.
  • Proven project management skills; ability to perform detailed work accurately and effectively under deadlines and changing priorities.
Benefits
  • Equal Employment Opportunity Employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingproject managementfinancial analysistrend identificationprocess improvementcustomer service analysisissue resolutionmentoringcoaching
Soft Skills
communicationleadershipanalytical thinkingproblem-solvingattention to detailtime managementadaptabilitycollaborationguidancesupport
Certifications
Bachelor's degree