Lime

People Solutions Coordinator

Lime

full-time

Posted on:

Location Type: Remote

Location: Italy

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About the role

  • Serve as Tier 1 People Solutions support, independently resolving a broad range of inquiries across the employee lifecycle, including onboarding, policy interpretation, payroll, and offboarding, escalating more complex cases as needed.
  • Lead new hire orientation (NHO) and onboarding for employees, ensuring a consistent, compliant, and positive employee experience while identifying opportunities to improve onboarding materials and processes.
  • Act as a knowledgeable liaison between employees, managers, and specialized People teams (Total Rewards, Payroll, HRBP), providing clear guidance, context, and follow-through to drive resolution.
  • Apply company policies, local labor requirements, and standard operating procedures to resolve non-routine issues, using sound judgment and attention to detail.
  • Execute and audit People data management transactions in Workday, including data entry, reporting, reconciliation, and document management, ensuring data integrity and compliance.
  • Maintain accurate and confidential employee records in line with company standards, data privacy requirements, and local labor laws.
  • Support payroll preparation activities by compiling, validating, and submitting inputs, proactively identifying discrepancies or risks.
  • Monitor service levels and response times, meeting defined SLAs
  • Contribute to continuous improvement efforts, identifying recurring issues, gaps in documentation, or process inefficiencies, and proposing enhancements to workflows or employee-facing resources.

Requirements

  • 3+ years of Human Resources or People Solutions experience, ideally within a multi-country EMEA environment
  • Fluent verbal and written English & Italian language skills are required (French is a plus).
  • Working knowledge of European labor laws and HR operational practices, with the ability to apply guidance appropriately to different scenarios.
  • Strong customer orientation with demonstrated ability to resolve a variety of employee issues independently and deliver a professional, empathetic employee experience.
  • Exercises sound judgment, ownership, and discretion when handling sensitive and confidential information.
  • Self-directed and proactive, with the ability to prioritize work, manage competing requests, and operate with minimal day-to-day supervision.
  • Well-developed interpersonal and communication skills, capable of clearly explaining policies and processes to employees and managers.
Benefits
  • Lime is proud to be an Equal Opportunity Employer
  • Please Note: we have set up limits for applications for this role. The following limits apply to applications for all jobs within this group:
  • - Candidates may not apply more than 2 times in any 60 day span.
  • - Candidates may not re-apply to the same role within 90 days if not presented with an offer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
People Solutionsonboardingpayrolldata managementreportingreconciliationdocument managementdata integritycomplianceHR operational practices
Soft Skills
customer orientationproblem resolutionsound judgmentdiscretionself-directedproactiveprioritizationinterpersonal skillscommunication skillsempathy