Limbic

Technical Project Manager

• Own end-to-end implementation for new partners — from kickoff through launch and early post-go-live support
• Diagnose root cause when implementations break — distinguishing between a data mapping issue, config error, API/integration failure, or product gap — and route it to the right team
• Read logs, API responses, and system behavior well enough to hold a credible, detailed technical conversation with engineering — not just relay a symptom and wait for someone else to translate it
• Lead complex, multi-stakeholder technical conversations directly with partner IT, engineering teams, and EHR vendors, including when the failure mode isn't obvious
• Write and run scripts or queries (e.g., SQL, Python) to test, validate, or troubleshoot integration and configuration issues before escalating
• Own the technical relationship with partner engineering teams directly — you're the primary technical point of contact, not a relay to our engineers
• Configure and tune Limbic's AI agents to each partner's clinical protocols, routing logic, and population needs
• Serve as the primary partner-facing contact — take a consultative approach, helping shape the right solution rather than just executing a spec
• Translate complex technical and clinical concepts into plain language partners can act on
• Lead training and rollout for partner teams, ensuring smooth adoption after go-live
• Favor rapid deployment and iteration — get a working version live, gather real signal, and improve from there
• Partner closely with Product and Engineering on recurring gaps, helping shape fixes rather than re-solving the same issue manually each time
• Build and maintain playbooks for repeatable, scalable implementation and agent-configuration processes

Technical Implementation Manager

Therapist

• Clinical Oversight: Supervise a team of Peer Support Specialists, providing performance monitoring, mentorship, and weekly supervision.
• Escalation Management: Act as the frontline clinician for cases flagged by our AI systems or Peer Support team; perform direct outreach and risk assessment as needed.
• System Quality Assurance: Conduct regular audits of AI conversation logs to ensure protocol adherence, clinical nuance, and patient safety.
• Stakeholder Reporting: Monitor real-time clinical outcomes and escalate significant trends or safety concerns to the Medical Director.
• Protocol Optimization: Use clinical insights from daily reviews to help refine and improve our automated patient pathways and safety guardrails.

Supervising Psychotherapist, CA

Customer Support

• Deliver peer sessions that normalize challenges, instill hope, and reinforce therapeutic progress.
• Meet individuals where they are, helping those who feel hesitant find their own internal reasons for engagement.
• Lead virtual groups focused on wellbeing tools and psycho-education.
• Follow crisis protocols to assess safety and initiate clinical handoffs to psychotherapists when necessary.

Peer Support Specialist

AI Engineer

• Productionise ML models to optimise product KPIs, including algorithmic patient selection to maximise recovery rates.
• Build and maintain agentic frameworks while ensuring our AI features continuously comply with strict regulatory protocols.
• Identify and model causal factors (such as AI skills) that determine our key performance indicators.
• Productionise agentic frameworks for rapid product development, including building agents to automate product development workflows.
• Productionise our product demo processes to streamline resources and prevent major issues during client demonstrations.

Senior AI/ML Engineer

Product Manager

• Own the week-to-week rhythm that turns engineering into shipped product:
• Run the team's ceremonies
• Own roadmap prioritisation.
• Triage the inbound: bugs, debt, CS asks, scope additions.
• Scope and define the work.
• Own the incident loop.
• Keep the product well instrumented.
• Protect engineering focus.

Compliance

• Support the maintenance of our ISO 27001 ISMS by updating policies, procedures, and control evidence, and helping prepare for internal and external audits.
• Assist with data protection administration: maintaining records of processing activities, supporting data subject access requests, and tracking compliance obligations under UK GDPR and relevant US frameworks including HIPAA.
• Coordinate security testing activity, working with the InfoSec Lead to scope, schedule, and track penetration testing and vulnerability assessments, and following up on remediation actions.
• Support supplier and vendor management: processing third-party security assessments, maintaining the vendor risk register, and chasing outstanding responses.
• Manage security-related onboarding and offboarding processes, including access control reviews and checklist completion.
• Maintain the security incident register, support initial triage and documentation of incidents, and track CAPAs through to closure.
• Prepare responses to customer security questionnaires and assurance requests for external partners
• Own the administrative chasing layer: tracking outstanding sign-offs, forms, training acknowledgements, and evidence requests across the business.
• Support QMS documentation under ISO 13485 by maintaining and updating SOPs, work instructions, and quality records, and assisting with audit evidence preparation.
• Assist with complaint and CAPA tracking: logging complaints and adverse events, monitoring closure timelines, and supporting documentation of corrective and preventive actions.
• Support change control administration: preparing and tracking change request documentation across product and process changes.
• Assist with regulatory filing and technical file maintenance for UK and US medical device requirements, including UK MDR 2002 and FDA SaMD guidance.
• Provide documentation support for new product introductions.
• Support QMS supplier qualification processes and documentation.
• Help coordinate and track evidence for ISO 27001 and ISO 13485 internal and external audits, including liaising with Engineering, Product, and Operations teams.
• Support the wider company's transition into compliant operations by helping communicate new processes, coordinate training, and embed controls across functions.
• Assist with identifying opportunities to reduce manual overhead through process improvement and workflow automation, as capacity allows.

Compliance and Regulatory Associate

• Drive effective session orchestration and lead the implementation of our Evidence-Based Intervention Library.
• Develop AI features tailored for product retention and engagement.
• Implement features involving expectation setting, gamification, and reinforcement learning for the personalization of care.
• Optimize our recovery data collection processes, focusing on the methods, timing, and predictive modelling of PHQ-9s.
• Provide occasional analysis and modelling support for additional clinical research projects.

AI/ML Engineer

Chief Marketing Officer

• Support the planning and delivery of account-based marketing activity across priority UK accounts
• Research target organisations, services, and stakeholders to help build account plans, contact lists, and engagement strategies
• Help shape, set up, and implement targeted engagement strategies for priority accounts
• Coordinate tailored outreach and campaign activity across channels including email, LinkedIn, webinars, events, and follow-up communications
• Work closely with the UK General Manager and wider team to ensure account engagement is well organised, relevant, and timely
• Support the execution of broader UK marketing campaigns and initiatives
• Help create and adapt marketing assets including one-pagers, case studies, email copy, social content, event materials, and presentations
• Use the latest AI marketing tools to improve research, content creation, campaign execution, and productivity, while maintaining high standards of quality and accuracy
• Maintain CRM and campaign data, support audience segmentation, and help track engagement and performance
• Assist with webinars, roundtables, conferences, and other market-facing activity
• Contribute to market research, campaign reporting, and day-to-day marketing coordination
• Take ownership of projects and deliver them with a high degree of autonomy