LILT

Senior Manager, Customer Engineering

LILT

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • United States

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Job Level

Senior

About the role

  • Own your team’s SLAs and KPIs and iterate to great business outcomes. You favor speed. Regularly report on progress and make proactive business cases to improve the situation.
  • You are an effective manager. You are able to provide your employees with leverage through your interactions. You coach people to grow and achieve their aspirations, including developing them professionally.
  • You are constantly evolving our localization engineering processes to bring a competitive advantage to Lilt. You ensure the feedback loop from customer to engineering team is short and impactful.
  • You collaborate with employees across the company to be the point-of-contact for your team. You present the localization engineering team's vision effectively and lead your team to handle the localization engineering queue in a timely fashion.

Requirements

  • At least 3+ years of experience in a support, customer, or localization-engineering management role at a language services company.
  • At least 8+ years of total experience.
  • Technical experience in TMS system administration.
  • Integrating with CMS systems for multilingual content workflows.
  • CAT tool functionality.
  • Experience with the Okapi framework.
  • Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive.
  • Experience in delivering customer-focused solutions.
  • Experience working with a complex services-oriented solution.
  • A passion for technical and solution-based problem-solving.
  • An analytical approach to intelligence gathering and project planning.
  • Outstanding verbal and written communication skills; ability to interact easily with end users and technical administrators.
  • Keen attention to detail and adherence to deadlines.
  • Deeply curious -- this person is not afraid to ask hard questions.
  • Strong desire to learn in a rapidly growing and dynamic startup environment.
  • Self-motivated and inspired by a results-driven environment.
  • Lilt requires a Bachelor’s Degree or equivalent in Computer Science, Electrical Engineering, or related fields for the Sr. Manager, Customer Engineering position.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
localization engineeringTMS system administrationCMS integrationCAT tool functionalityOkapi frameworkproject planningcustomer-focused solutionsservices-oriented solutionstechnical problem-solvinganalytical intelligence gathering
Soft Skills
effective managementcoachingcommunicationpresentationinfluenceattention to detailcuriosityself-motivationresults-drivencollaboration
Certifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in Electrical Engineering