Lillio (formerly HiMama)

Customer Support

• Enthusiastic individuals with can-do attitudes who want to be a part of a fast-paced, work-hard, start-up environment. At Lillio we celebrate wins, make positive change in the world, and have fun with friends all at the same time, every day.
• You should enjoy interacting with customers over the phone and helping them learn how to use the product in a way that will align with the goals of their center. The Customer onboarding role will focus on providing support to our customers via scheduled meetings, adhoc calls, and email. They will be responsible for exemplifying amazing customer service. Given the nature of our fast-paced environment, you will also be helping out in other aspects of the CS team. You should be excited by a busy schedule and solving customer problems.
• How You’ll Make an Impact:
• Directing new customers to a successful launch on our program.
• Managing customer relationships via phone and other channels, with a focus on getting the customer fully onboarded.
• Acting as a consultant to help child care Directors plan their implementation with their team and training of Lillio.
• Supporting, troubleshooting and solving customer problems, when needed. Recommending and implementing the product, process, and policy improvements. Assisting the support team in answering technical questions from our queue as needed
• Ensuring you are on track to meet and exceed team KPIs Ensuring the customer has an amazing Lillio experience!

Customer Support Associate