Lillio (formerly HiMama)

Product Manager

• Deliver product solutions that fit our mission and business goals
• Identify business opportunities and be able to frame and articulate the user problems within them
• Own and align the 6-12 month roadmap for your product stream
• Collaborate closely with designers and engineers to imagine the best solutions through research, discovery, ideation, etc.
• Guide the delivery of these solutions by working closely with the product team and stakeholders across the organization (experience working directly with Engineering teams and communicating value of decisions directly to Engineering)
• Work within and facilitate our agile processes as part of a leadership triad
• Know when and how to bring designers, engineers and other stakeholders together to create the best solutions
• Implement programs and tools to coordinate necessary steps and stakeholders across the business, at all stages of product life cycle
• Have first-hand knowledge of how to tie product discovery and efficient delivery together to build best-in-class software
• Bring a robust set of tools and data practices for shaping product vision and defining business outcomes
• Articulate problem sets
• Facilitate solution discovery
• Prioritize features and projects within a problem space
• Frame problems, validate assumptions, and de-risk solutions
• Establish metrics and KPIs that align to the higher business goals
• Make informed and confident decisions on how and when to move forward
• Be a product leader within the company
• Work as a highly collaborative and effective team player
• Facilitate and collaborate on successful go to market planning and execution
• Mentor other Product Managers
• Coordinate feedback and communication processes with internal stakeholders

Senior Product Manager

Customer Support

• Enthusiastic individuals with can-do attitudes who want to be a part of a fast-paced, work-hard, start-up environment. At Lillio we celebrate wins, make positive change in the world, and have fun with friends all at the same time, every day.
• You should enjoy interacting with customers over the phone and helping them learn how to use the product in a way that will align with the goals of their center. The Customer onboarding role will focus on providing support to our customers via scheduled meetings, adhoc calls, and email. They will be responsible for exemplifying amazing customer service. Given the nature of our fast-paced environment, you will also be helping out in other aspects of the CS team. You should be excited by a busy schedule and solving customer problems.
• How You’ll Make an Impact:
• Directing new customers to a successful launch on our program.
• Managing customer relationships via phone and other channels, with a focus on getting the customer fully onboarded.
• Acting as a consultant to help child care Directors plan their implementation with their team and training of Lillio.
• Supporting, troubleshooting and solving customer problems, when needed. Recommending and implementing the product, process, and policy improvements. Assisting the support team in answering technical questions from our queue as needed
• Ensuring you are on track to meet and exceed team KPIs Ensuring the customer has an amazing Lillio experience!

Senior Product Manager

Customer Support Associate