Lillio (formerly HiMama)

Customer Support

• Supporting customers with troubleshooting technical support issues via chat, email and phone
• Helping identify trends in customer issues and requests, as well as reporting bugs to the Engineering team
• Working with the Product team to ensure we are making decisions in the best interest of our users
• Finding ways to improve processes and reduce customer pain points
• Recommending and implementing improvements to process to improve efficiency and customer outcomes
• Supporting other Lillio teams in managing customer accounts
• Ensuring the customer has an amazing Lillio experience!

Customer Support Associate