Customer Support Associate

Lillio (formerly HiMama)

Customer Support Associate providing exceptional technical support via email, phone, and chat for early childhood educators. Fostering customer satisfaction and helping improve processes for educational tools.

Posted 4/30/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$50,000 - CA$55,000 per yearWebsite

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Supporting customers with troubleshooting technical support issues via chat, email and phone
Helping identify trends in customer issues and requests, as well as reporting bugs to the Engineering team
Working with the Product team to ensure we are making decisions in the best interest of our users
Finding ways to improve processes and reduce customer pain points
Recommending and implementing improvements to process to improve efficiency and customer outcomes
Supporting other Lillio teams in managing customer accounts
Ensuring the customer has an amazing Lillio experience!

Requirements

What you’ll need

Post-secondary education (or equivalent work experience)
Minimum of 2 years of work experience in a customer-facing role
Tech-savvy with the ability to navigate apps and software is a must
Exceptional verbal and written communication skills
An ability to build relationships and connect with people quickly
Compassionate and patient demeanor with confidence and assertion to get things done
Active listening and problem-solving skills
Not afraid to pick up the phone and speak to people
You’re organized and able to manage a large volume of tasks independently
An ability to de-escalate and manage difficult situations and conversations
An ability to maintain high customer satisfaction through efficient task switching
Propensity to always want to learn and improve processes
Passionate about a career that is more than a “job”
Ambition to work hard in order to make an impact in the world

Benefits

Comp & perks

Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role
Health benefits package includes medical, dental and vision
Paid time off, including vacation, personal and volunteer days
Opportunities for learning, mentorship and professional development
Ongoing team-wide and company-wide virtual social activities and success celebrations

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

exceptional verbal communicationexceptional written communicationrelationship buildingactive listeningproblem-solvingorganizational skillsde-escalationcustomer satisfactionprocess improvementadaptability