Customer Coordinator – Account Management
Lightspeed
full-time
Posted on:
Location Type: Hybrid
Location: Paris • France
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Tech Stack
About the role
- Serve as the team’s operational backbone: manage and optimize processes, keep tasks moving, and ensure efficient workflows
- Coordinate what matters: from contract amendments to product updates and SLA management — ensure everything runs smoothly, is properly documented, and no detail is lost
- Create clarity across teams: act as the central link between Account Management, Sales, Support, and Finance, bringing transparency and speed to all communications
- Solve before things escalate: identify operational bottlenecks early, think in terms of solutions, and take proactive action
- Bring structure to growth: scaling SaaS businesses need repeatable processes — help design and implement them for the Paris Account Management team
Requirements
- Proven experience in a coordinating, operational, or process-oriented role
- Familiarity with B2B SaaS workflows (e.g., renewals, product adoption, account processes); Salesforce experience is a strong plus
- Precise, structured, and able to prioritize while managing multiple open tasks
- Clear communication skills with both customers and colleagues in French and English
- Passion for process improvement — you don’t just react, you create and optimize
- A team player with a hands-on mentality — you don’t wait, you make things happen
Benefits
- Lightspeed equity program (we are all owners)
- Health & Wellness Credit — up to €400 per year to cover gym membership, yoga classes, a new bike, or other health-related expenses
- Mental health support through the Modern Health app — access to meditation, coaching, and counseling
- People Experience (PX) benefit — work from almost anywhere in the world for 60 days per year
- LinkedIn Learning — free access to LinkedIn Learning plus a career GPS to support learning and development
- Paid time off to volunteer and give back to your community
- Transit benefit for employees who commute to the office by public transport
- Lunch reimbursement on days you work from our Paris office
- Health insurance with attractive coverage plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process optimizationworkflow managementB2B SaaScontract managementSLA managementSalesforce
Soft Skills
communication skillsproblem-solvingteam playerorganizational skillsprioritizationproactive mindset