Lightspeed

Account Manager

• Serve as the team’s operational backbone: manage and optimize processes, keep tasks moving, and ensure efficient workflows
• Coordinate what matters: from contract amendments to product updates and SLA management — ensure everything runs smoothly, is properly documented, and no detail is lost
• Create clarity across teams: act as the central link between Account Management, Sales, Support, and Finance, bringing transparency and speed to all communications
• Solve before things escalate: identify operational bottlenecks early, think in terms of solutions, and take proactive action
• Bring structure to growth: scaling SaaS businesses need repeatable processes — help design and implement them for the Paris Account Management team

Customer Coordinator – Account Management