Distinguished Engineer, Content Creation
Autodesk
Cloud
Student Safety Specialist, Content Reviewer
Lightspeed Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Entry Level
About the role
- Actively monitor queues to review and act on alerts flagging potentially concerning student activity.
- Analyze flagged content (including self-harm, violence, child sexual abuse material, and bullying) and determine context and student intent.
- Identify harmful online behavior and communicate with clients to advise appropriate responses.
- Collaborate with other teams (e.g., Technical Support, Sales, Customer Success) to resolve client needs.
- Continuously update skills and knowledge on the latest online threats to students.
- Review escalated alerts and contact school officials by phone to prompt urgent action.
- Identify emerging issues and trends to inform solution development.
- Participate in team projects and initiatives.
- Work flexible shifts including evenings, nights, weekends and holidays.
Requirements
- High School Diploma
- Ability to communicate effectively, both orally and in writing, with all levels of staff, client , and emergency services.
- Ability to clearly document and record information.
- As an open-minded individual, you are willing to objectively view and categorize very offensive and highly sensitive materials.
- Dedication to protecting data privacy and confidentiality.
- Ability to closely follow documented processes.
- Excellent organizational and reasoning skills.
- Ability to function effectively in a fast-paced environment.
- Excellent client service skills.
- Passionate and focused about our mission.
- Ability to remain calm under pressure and sense of urgency.
- Highly motivated self-starter.
- Current in social media trends and language.
- Available to work flexible schedules to include nights, weekends, and holidays.
- Crisis prevention, counseling, trust and safety or other similar experience preferred, but not required.
Benefits
- Health -- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
- Wellness -- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
- Retirement -- 401(k) matching up to 6%
- Other -- Work from where it makes sense. Pet insurance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
effective communicationdocumentationopen-mindednessdata privacyorganizational skillsreasoning skillsclient servicecalm under pressureself-motivationability to work in fast-paced environment
Certifications
High School Diploma
