Lightspeed DMS

Payments Operational Manager

Lightspeed DMS

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $85,000 per year

About the role

  • Own day-to-day payment operations, including transaction monitoring, exception handling, and issue escalation for in-person and card-not-present payments across the platform.
  • Manage and optimize merchant onboarding workflows (KYC/KYB, underwriting, approvals, declines) in a PayFac or PayFac-as-a-Service operating model.
  • Oversee settlement, funding, and reconciliation processes, partnering with Finance and Accounting to ensure timely, accurate payouts to dealers and alignment with financial reporting.
  • Develop, document, and continuously improve standard operating procedures (SOPs), SLAs, and playbooks that support scalable, high-quality payments operations.
  • Monitor operational health at the client, region, and system-wide levels, proactively identifying anomalies, incidents, and trends that impact dealers or end customers.
  • Lead triage, escalation, and resolution of operational issues, coordinating across internal teams and external partners to restore service and communicate clearly with stakeholders.
  • Establish and maintain dashboards and reporting for key operational and commercial metrics, including authorization rates, funding timelines, exception volumes, chargebacks, and SLA adherence.
  • Own the definition, tracking, and reporting of performance criteria for the payments business: margin achievement, revenue, growth, and retention.
  • Prepare and present regular performance updates (weekly/monthly/quarterly) for the executive and senior leadership teams, highlighting trends, risks, and recommended actions.
  • Collaborate with Risk and Compliance to maintain controls for fraud monitoring, disputes, and regulatory requirements (PCI-DSS, KYC/KYB, AML).
  • Partner with cross-functional teams to turn operational and financial insights into product and process improvements that drive margin expansion, adoption, and reduced churn.
  • Support training and enablement for internal teams on payments processes, tools, and best practices.

Requirements

  • Bachelor’s degree in business, finance, operations, or a related field.
  • 4+ years of experience in payments operations, merchant acquiring, PayFac/PayFac-as-a-Service, fintech, or card processing operations.
  • Strong understanding of payment processing flows (authorization, capture, settlement, refunds, chargebacks) for both in-person and online/card-not-present transactions.
  • Familiarity with PCI-DSS, KYC/KYB, AML, and related regulatory and compliance requirements in payments.
  • Demonstrated ability to build, document, and improve operational processes in a scaling or high-growth environment.
  • Strong analytical and reporting skills, with a track record of owning and improving metrics tied to margin, revenue, growth, and retention.
  • Excellent communication and cross-functional collaboration skills, with experience partnering closely with Product, Engineering, Finance, Risk, and Customer Support.
Benefits
  • Pay transparency
  • Opportunities for professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment operationstransaction monitoringexception handlingmerchant onboardingsettlement processesreconciliation processesperformance trackinganalytical skillsreporting skillsprocess improvement
Soft Skills
communication skillscross-functional collaborationleadershipproblem-solvinganalytical thinkingstakeholder managementtraining and enablementorganizational skillsproactive identificationpresentation skills