Lighting New York

Sales

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns.
• Provide accurate quotes and assist with customer satisfaction-related inquiries.
• Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers.
• Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion.
• Collaborate with vendors to resolve order discrepancies and ensure seamless order processing.
• Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams.
• Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues.
• Continuously evaluate and suggest process improvements that enhance the customer experience.
• Maintain awareness of current promotions, competitive products, and key product features.
• Attend ongoing product knowledge and continuous learning training sessions.
• Maintain a positive, professional, and enthusiastic tone in all customer interactions.

Lighting Salesperson – Phone and Online Sales