Lighting Salesperson – Phone and Online Sales
Lighting New York
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $50,000 - $150,000 per year
About the role
- Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns.
- Provide accurate quotes and assist with customer satisfaction-related inquiries.
- Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers.
- Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion.
- Collaborate with vendors to resolve order discrepancies and ensure seamless order processing.
- Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams.
- Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues.
- Continuously evaluate and suggest process improvements that enhance the customer experience.
- Maintain awareness of current promotions, competitive products, and key product features.
- Attend ongoing product knowledge and continuous learning training sessions.
- Maintain a positive, professional, and enthusiastic tone in all customer interactions.
Requirements
- Strong communication and interpersonal skills
- Exceptional customer focus and client relationship management
- Excellent organizational and time management skills
- Ability to multitask across phone, email, and chat platforms
- Analytical thinking and problem-solving capabilities
- Basic product knowledge and a willingness to learn continuously
- Self-motivated with the ability to work independently and follow directions with minimal oversight
Benefits
- Health, Dental, and Vision insurance
- Paid Time Off
- Retirement savings program with match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsinterpersonal skillscustomer focusclient relationship managementorganizational skillstime management skillsmultitaskinganalytical thinkingproblem-solvingself-motivated