Lighthouse Lab Services

Field Engineer

Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation.
Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence.
Coordinate and provide offsite and onsite installations of equipment.
Document service calls accurately in the CRM system.
Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
Coordinate with and advise on vendors providing services for instrumentation.
Maintain appropriate inventory of parts and tools to support efficient service delivery.
Leading the tracking and completion of projects as directed.
Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements.
Requires overnight travel with travel up to 80% of the time and requires a valid driver's license.

Field Service Engineer III, Analyzer