Church Support Specialist
Lifeway Christian Resources
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
- Availability to work 7:30am - 4:30pm CST
- Provides best-in-class, professional, and courteous sales service for all inbound phone orders for Lifeway’s church and individual consumers
- Accurately enters orders using the appropriate systems and tools, ensuring to also follow the defined best practices for an effective sales experience to ensure customer satisfaction and retention
- Generates additional revenue by promoting and cross-selling resources appropriately with church and individual customers for the purpose of enhancing their ministry and experience
- Provides customers with basic frontline support for lifeway.com and other digital sales platforms, including navigation guidance and a seamless checkout experience
- Consistently available for ongoing training to learn and stay current on new release resources, both in print and digital formats, current procedures, and policies
- Maintains an accurate and clean record of all customer information in Salesforce, including all sales activity in real-time
- Provides upstream marketing and customer feedback to the organization through the proper communication channels, ultimately informing future publishing, marketing, sales efforts
Requirements
- 2+ years Customer Service or a general customer service-related field
- High School diploma or equivalent
- Profound heart for service
- Must possess strong technical skills with the ability to navigate multiple systems as needed
- Advanced ability to multi-task and utilize excellent organizational skills
- Strong knowledge of Lifeway’s resources, events, and services, both backlist, new, and upcoming (training provided)
- Must be available for work 7:30am - 4:30pm CST
- Strong awareness and expertise on which solutions to recommend by using a questions-based sales approach to learn and understand the unique makeup and demographic of each customer
- Microsoft Suite, Oracle, and Salesforce experience is preferred.
Benefits
- Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalesorder entrycross-sellingmulti-taskingorganizational skillsquestions-based sales approach
Soft skills
commitment to servicecourteousnesscustomer satisfactioncommunicationfeedback provision
Certifications
High School diploma or equivalent