LifestyleRx

Care Navigator

• Patient Outreach & Engagement: Monitor and identify patients with confirmed extended health benefits for allied health services
• Proactively notify patients of their available coverage and how it can be used within LifestyleRx
• Conduct periodic follow-ups with patients to assess progress, answer questions, and provide guidance on available services
• Support patients in understanding how allied health services integrate into their overall care plan
• Service Navigation: Guide patients through available allied healthcare offerings (dietetics, physiotherapy, clinical counselling)
• Help patients to assess whether services are appropriate based on their needs and goals
• Support patients in enrolling in services only where there is a clear benefit to the patient
• Ensure all recommendations are aligned with clinical guidance and evidence-based care
• Inbound Support & Ticket Follow-up: Respond to patient inquiries received through the support inbox in a timely and professional manner
• Follow up on service recommendation tickets submitted by LifestyleRx physicians
• Coordinate with internal teams to ensure patient questions and concerns are resolved efficiently
• Maintain clear and accurate documentation of all patient interactions
• Collaboration & Care Coordination: Work closely with Patient Success, physicians, and allied health practitioners
• Ensure continuity of care by reinforcing physician recommendations and care plans
• Escalate clinical or complex concerns to the appropriate care team members