Care Navigator

LifestyleRx

Care Navigator role assisting LifestyleRx patients to access and benefit from healthcare services. Focused on guiding patients and ensuring they are informed and supported throughout their care journey.

Posted 7/15/2026full-timeVictoria • 🇨🇦 CanadaMid-LevelSenior💰 CA$70,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient outreach and engagement, ensuring effective communication and support for patients navigating allied health services. Proficient in care coordination and documentation, with a strong focus on aligning recommendations with clinical guidance.

Highest-signal resume keywords

Patient Support ExperienceCare CoordinationStrong Communication SkillsCRM/Ticketing Systems ProficiencyUnderstanding of Extended Health Benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Building Trust and RapportProactive OutreachSensitivity to Patient NeedsSelf-StarterResourcefulness

Tools & Technologies

CRM SystemsTicketing Systems

Industry Keywords

Patient OutreachAllied Health ServicesLifestyle MedicinePreventative CareClinical Guidance

About the role

Key responsibilities & impact

Patient Outreach & Engagement: Monitor and identify patients with confirmed extended health benefits for allied health services
Proactively notify patients of their available coverage and how it can be used within LifestyleRx
Conduct periodic follow-ups with patients to assess progress, answer questions, and provide guidance on available services
Support patients in understanding how allied health services integrate into their overall care plan
Service Navigation: Guide patients through available allied healthcare offerings (dietetics, physiotherapy, clinical counselling)
Help patients to assess whether services are appropriate based on their needs and goals
Support patients in enrolling in services only where there is a clear benefit to the patient
Ensure all recommendations are aligned with clinical guidance and evidence-based care
Inbound Support & Ticket Follow-up: Respond to patient inquiries received through the support inbox in a timely and professional manner
Follow up on service recommendation tickets submitted by LifestyleRx physicians
Coordinate with internal teams to ensure patient questions and concerns are resolved efficiently
Maintain clear and accurate documentation of all patient interactions
Collaboration & Care Coordination: Work closely with Patient Success, physicians, and allied health practitioners
Ensure continuity of care by reinforcing physician recommendations and care plans
Escalate clinical or complex concerns to the appropriate care team members

Requirements

What you’ll need

Experience in patient support, care coordination, or inside sales (healthcare or wellness preferred)
Strong communication skills with the ability to build trust and rapport quickly
Ability to balance proactive outreach with sensitivity to patient needs
Comfortable working with CRM/ticketing systems and managing follow-ups
Understanding of extended health benefits (asset)
Interest in lifestyle medicine and preventative care
Thrives in a fast-moving environment where priorities shift and the playbook is still being written
Self-starter with an ownership mentality
Resourceful and scrappy: comfortable building process where none exists and iterating as you go.

Benefits

Comp & perks

Competitive compensation package, including benefits and starting 3 weeks vacation.