Deliver training sessions on Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office Web Apps.
Train users on core computer skills such as basic navigation, switching programs, browser use, tab management, printing, and rebooting systems.
Provide instruction on navigating LifeStance resources such as the Compass site and Trailhead learning modules.
Create training materials, including videos, guides, knowledge articles, and quick reference sheets.
Build structured training programs for onboarding and ongoing skill development.
Collaborate with IT leadership to identify recurring knowledge gaps and implement targeted training solutions.
Partner with HR to integrate technology training into the new-hire experience.
Maintain up-to-date documentation for user workflows, technology systems, and best practices.
Assist with the creation of training content aligned with IT Support processes.
Contribute to Tiered Support knowledge content when needed.
Work with IT Support teams to understand common issues and develop training to reduce preventable tickets.
Provide coaching for field technicians or support personnel on effective user education strategies.

Requirements

2–4 years of experience in IT support, end-user training, or technical instruction.
Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
Proficiency with Windows 11; familiarity with macOS helpful.
Excellent verbal and written communication skills; ability to simplify technical concepts for non-technical users.
Experience creating engaging training materials (videos, walkthroughs, written guides).
Customer-service mindset with patience and empathy—critical for supporting users with limited technical background.
Ability to manage multiple training requests, schedule sessions, and track completion.

Benefits

medical
dental
vision
AD&D
short and long-term disability
life insurance
401k retirement savings with employer match
paid parental leave
paid time off
holiday pay
Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft 365Windows 11macOStraining material creationtechnical instructionend-user trainingcomputer skills trainingknowledge article developmentuser workflow documentationTiered Support knowledge content

Soft Skills

verbal communicationwritten communicationcustomer servicepatienceempathysimplifying technical conceptsorganizational skillscollaborationcoachingtime management