Lifepoint Health®

Hospital Call Center Scheduler

Lifepoint Health®

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $15 - $19 per hour

About the role

  • Support scheduling for primary care practices.
  • Answer inbound patient scheduling calls and address concerns satisfactorily.
  • Communicate with patients to schedule, re-schedule and/or cancel appointments accurately.
  • Collect and perform data entry of patient demographic and insurance information.
  • Use professional communication etiquette to assist patients.
  • Build a safe and trustworthy environment with scripted and non-scripted communication methods.
  • De-escalate situations with dissatisfied customers and escalate problems to management.
  • Utilize several software systems using dual monitors.
  • Maintain documentation accuracy and confidentiality.
  • Assist with other projects as assigned.

Requirements

  • Education: High School Diploma/GED required. Associate degree or bachelor’s degree preferred.
  • Experience: Two years of related experience in medical setting, or one year of previous healthcare call center or customer service experience, or 3 or more years of call center experience. Basic healthcare knowledge required.
  • Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
  • Professional, articulate communication style. Ability to multi-task in several computer applications while holding a conversation with a client.
  • Excellent attention to detail and data entry accuracy required. Flexibility to quickly adapt to any new business environment. Must be able to work in a remote Team environment.
  • Must live in the United States.
  • Preferred Skills: ability to type a minimum of 25 WPM.
  • Technology requirements: Internet Download speed of 100mbps and Upload speed of 20mbps
Benefits
  • Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts
  • Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
  • Tuition reimbursement, loan assistance, and 401(k) matching
  • Employee assistance program including mental, physical, and financial wellness
  • Professional development and growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrypatient schedulingcustomer servicehealthcare knowledgeattention to detailmulti-taskingtyping speed
Soft Skills
professional communicationarticulate communicationde-escalationflexibilitytrustworthiness
Certifications
High School DiplomaGEDAssociate degreeBachelor’s degree