IT Support Technician, L2
LifeMD
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
JuniorMid-Level
Tech Stack
AWSCloudDNSLinuxMacOSTCP/IP
About the role
- Serve as primary escalation point for IT issues that L1 support cannot resolve
- Provide advanced troubleshooting and technical support for Windows desktop and server operating systems and macOS
- Deploy, configure, and maintain Windows systems and peripherals; manage user profiles, permissions, and network troubleshooting
- Provide advanced troubleshooting and support for Linux-based systems, including servers and developer workstations
- Offer end-user support and troubleshooting for Google Workspace and assist with user account administration
- Provide end-user support and troubleshooting for various SaaS applications; manage user access and permissions and escalate complex issues
- Perform system maintenance, configuration, documentation, and potentially train L1 staff
- Work on-site at LifeMD’s Pharmacy location in Lancaster, PA supporting IT operations across the organization
Requirements
- 2+ years of IT support experience with a focus on complex issue resolution
- Proficiency in Windows (desktop and server), macOS, and Linux operating systems
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with troubleshooting tools and remote desktop support tools
- Basic understanding of security principles
- Experience in a multi-platform environment
- Background in supporting cloud infrastructure (AWS, Cisco Meraki)
- Familiarity with ITIL framework and incident management processes
- Relevant certifications (CompTIA A+, Network+, Security+, etc.)
- Excellent problem-solving and analytical skills
- Strong written and verbal communication
- Great customer service skills
- Ability to work independently, as well as part of a team
- Strong organizational and time management skills
- Attention to detail and accuracy