Manager, Network Engineering
CommandLink
FirewallsITSMVoIP
Salary
💰 $108,546 - $162,820 per year
Job Level
Senior
Tech Stack
AWSCloudFirewallsLinux
About the role
- Provide network support for the various Alkami cloud, corporate, and customer environments
- Work directly with customers to support Alkami's networking products and solutions
- Completes assigned work through the ticketing system for various systems
- Takes ownership of network troubleshooting from beginning to resolution
- Utilize various troubleshooting tools, such as log file analysis and packet captures, to determine root cause of an issue or outage
- Ensure the continued smooth operation of Alkami’s growing network infrastructure
- Monitor infrastructure performance
- Plans and performs systems upgrades, patching, and compliance remediation tasks
- Installation and continual maintenance of various network systems such as firewalls, routers, switches, and load balancers
- Maintain and administer monitoring systems and troubleshooting tools
- Documents Networking processes and procedures
- Creates and maintains logical and physical network diagrams, and knowledge base articles
- Review, verify, and perform various IT system maintenance tasks such as backups, upgrades, and patching
- Mentors junior Network Engineers
- Provides on-call support during both business and non-business hours as established and in accordance with company's Policies and Procedures
Requirements
- 5+ years of hands-on network design, administration, configuration, and troubleshooting
- Prime AWS expertise – deep, hands-on experience
- Cloudflare – experience with web caching and CDN
- Cisco CCNP or equivalent certification
- AWS Certified Cloud Practitioner certificate or higher
- 1-2 years of network automation and programming experience
- Mastery of networking technologies (including load balancers, firewalls, and VPN)
- Excellent customer support
- Excellent problem-solving, collaboration, and troubleshooting skills
- Effective communication skills, both written and verbal
