CommandLink

Manager, Network Engineering

CommandLink

full-time

Posted on:

Location Type: Remote

Location: Remote • Alabama, Arizona, Florida, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Montana, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United States

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Salary

💰 $70,000 - $100,000 per year

Job Level

SeniorLead

Tech Stack

FirewallsITSMVoIP

About the role

  • Lead and mentor a Command|POD team of 6-10 engineers, fostering technical excellence and collaboration.
  • Oversee the design and implementation of SD-WAN, SASE, UCaaS, and network connectivity solutions using technologies from partners like Fortinet, Cato Networks, and Cisco.
  • Provide expert-level troubleshooting for complex network, security, and voice issues, ensuring adherence to industry-leading SLAs.
  • Serve as the primary technical point of contact for enterprise clients, conducting service reviews and proposing optimization strategies.
  • Develop and refine managed services processes, leveraging AI-driven tools and automation for operational efficiency.
  • Collaborate with product and engineering teams to enhance the Command|Link SaaS Platform and contribute to new service offerings.
  • Train and assist engineers with complex issues, creating procedures and training materials as needed.
  • Interface with vendors to resolve support issues and keep customers happy with superior support.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • 7+ years of experience in network engineering, with at least 3 years in a leadership role within a managed services or IT outsourcing environment
  • Proven ability to lead diverse technical teams and deliver high-quality managed services for enterprise clients
  • Expertise in SD-WAN, SASE, firewalls (e.g., Fortinet NGFW, Meraki, Versa), routing protocols (BGP, OSPF), and unified communications (e.g., MaxUc)
  • Proficiency with network monitoring tools, ITSM platforms, and SIEM systems for proactive management
  • Strong understanding of VoIP, QoS, and contact center technologies
  • Preferred Certifications: Cisco CCNP/CCIE (Enterprise or Security), Fortinet NSE 7, Cato Networks Certified Professional, ITIL Foundation
  • Excellent communication and customer-facing skills, with the ability to build trust and resolve issues effectively
  • Strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment
  • Ability to work independently with minimal supervision.
Benefits
  • Generous Medical, Dental, and Vision coverage for full-time employees
  • Flexible time off
  • 401k to help you save for the future
  • Fun events at cool locations
  • Free DoorDash lunches on Fridays
  • Employee referral bonuses to encourage the addition of great new people to the team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SD-WANSASEfirewallsrouting protocolsBGPOSPFVoIPQoSnetwork monitoring toolsITSM platforms
Soft skills
leadershipcommunicationcustomer-facing skillsorganizational skillsattention to detailmulti-taskingproblem-solvingcollaborationmentoringtraining
Certifications
Cisco CCNPCisco CCIEFortinet NSE 7Cato Networks Certified ProfessionalITIL Foundation