Manager, Patient Experience – PMO
LifeMD
full-time
Posted on:
Location Type: Remote
Location: South Carolina • United States
Visit company websiteExplore more
About the role
- Lead and advance patient experience strategies aligned with organizational goals and quality standards
- Analyze patient feedback, satisfaction data, and experience metrics to identify trends and improvement opportunities
- Partner with clinical and operational leaders to design and implement patient-centered initiatives
- Oversee service recovery processes and ensure timely resolution of patient concerns
- Promote a culture of empathy, accountability, and continuous improvement across the organization
- Establish and manage PMO standards, tools, and methodologies to support organizational initiatives
- Lead and oversee cross-functional projects from initiation through execution and closure
- Ensure projects are delivered on time, within scope, and aligned with strategic priorities
- Facilitate collaboration among clinical, operational, IT, and administrative stakeholders
- Track project performance, risks, dependencies, and outcomes, providing regular executive-level reporting
- Support change management efforts related to patient experience and operational improvement initiatives
Requirements
- Bachelor’s degree in Healthcare Administration, Business Administration, Project Management, or a related field
- Master’s degree preferred
- Proven background in patient experience leadership within a healthcare setting
- Demonstrated success managing cross-functional, enterprise-wide initiatives
- Experience establishing or leading a Project Management Office (PMO) or managing complex project portfolios
- Strong knowledge of healthcare operations, patient satisfaction metrics, and service excellence frameworks
- Proficiency in project management tools and methodologies (e.g., Agile, Waterfall, Lean, Six Sigma)
- Exceptional communication, facilitation, and stakeholder management skills
- Strong analytical, organizational, and problem-solving abilities
- Ability to influence without authority and navigate complex organizational structures
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementpatient experience leadershiphealthcare operationspatient satisfaction metricsservice excellence frameworksAgileWaterfallLeanSix Sigma
Soft Skills
communicationfacilitationstakeholder managementanalytical skillsorganizational skillsproblem-solvinginfluence without authorityempathyaccountabilitycontinuous improvement