LifeLabs Learning

Learning and Development

• Deliver highly engaging learning experiences that uphold LifeLabs research backed content and allows for engagement, discussion, practice, processing, and application.
• Prioritize the needs, goals, and experiences of clients when preparing for and delivering solutions, ensuring alignment with their context and values.
• Facilitate LifeLabs Learning workshops across formats (e.g. in-person, virtual, and hybrid) and learning modalities (e.g. training, group coaching, group dialogue).
• Participate in and lead panels, speaking engagements, Skills Spotlights, and lead-generation events.
• Ensure audiences from individual contributors to senior leaders have a tailored experience by adapting to unique needs of organizations and learners.
• Serve as a learning experience partner alongside other product and client-facing teams, bringing facilitation skills and subject-matter expertise to targeted business initiatives.
• Establish and sustain strong, trust-based relationships with clients and internal stakeholders through consistent communication, reliability, and mutual respect.
• Monitor, interpret, and recognize industry-specific trends, innovations, and external forces to inform decision-making and client alignment.
• Confidently and accurately use business terminology to build credibility with clients and stakeholders.
• Collaborate with internal client teams to support business-critical priorities such as client engagement, product innovation, and internal company culture initiatives.
• Actively seek, synthesize, and apply feedback from clients and learners to continuously improve experiences, solutions, and outcomes.

Learning Experience Facilitator – Full-time

• Deliver highly engaging learning experiences that uphold LifeLabs research backed content and allows for engagement, discussion, practice, processing, and application.
• Create psychologically safe, inclusive learning environments
• Facilitate LifeLabs Learning workshops across formats (e.g. in-person, virtual, and hybrid) and learning modalities (e.g. training, group coaching, group dialogue).
• Participate in and lead panels, speaking engagements, Skills Spotlights, and lead-generation events.
• Ensure audiences from individual contributors to senior leaders have a tailored experience by adapting to unique needs of organizations and learners.
• Be prepared for each workshop, including client specific context generated from other client-facing teams.
• Ensure all required materials and tools are ready to deliver each session. (i.e. slides, laptop, handouts, and adapters).
• Effectively use technology in a distraction free environment with strong audio/video quality to effectively deliver LifeLabs Learning sessions.
• Provide planned coverage and emergency coverage. This could include same-day facilitation when necessary and schedule permitting.
• Flex to support last-minute client or internal needs while maintaining professionalism and preparedness.
• Collaborate with internal client teams to support business-critical priorities such as client engagement, product innovation, and internal company culture initiatives.
• Serve as a learning experience partner alongside other product and client-facing teams, bringing facilitation skills and subject-matter expertise to targeted business initiatives.
• Actively seek, synthesize, and apply feedback from clients and learners to continuously improve experiences, solutions, and outcomes.
• Establish and sustain strong, trust-based relationships with clients and internal stakeholders through consistent communication, reliability, and mutual respect.
• Prioritize the needs, goals, and experiences of clients when preparing for and delivering solutions, ensuring alignment with their context and values.
• Monitor, interpret, and recognize industry-specific trends, innovations, and external forces to inform decision-making and client alignment.
• Confidently and accurately use business terminology to build credibility with clients and stakeholders.
• Proactively surface risks to a client engagement and work with internal partners to address emergent concerns.
• Manage timelines, milestones, and deliverables using project management tools, while clearly communicating progress and outcomes to internal and external stakeholders.
• Ownership mindset to drive positive outcomes for clients and continually improve our learning experiences.
• Maintain on-going practice through observations, mocks, and self-study sessions.
• Maintain accurate, timely reading, communication, and documentation across all internal systems.
• Maintain facilitation standards of excellence in knowledge and delivery of LifeLabs Learning content, through skill development, observation, training and certification pathways.
• Contribute to the on-going educational development and engagement of the facilitation team through research, presentations, etc.
• Communicate schedule constraints, risks, and needs proactively, with schedulers and managers.
• Create and maintain an active and on-going personal learning and development plan.
• Pursue growth in facilitation, content mastery, and internal contributions.
• Consistently receive positive feedback on overall client engagement, delivery, and communication from clients and client-facing teams.
• Complete LifeLabs Learning certified facilitator on-boarding; An intensive eight week development plan to prepare for world-class content and facilitation delivery.
• Complete learning plans to master LifeLabs Learning content.
• Receive a passing score on practice and client facing workshop observations.
• Maintain facilitation metrics standards in content delivery and feedback collection.
• Demonstrate high reliability and operational excellence

Learning Experience Facilitator – Full-time

Learning Experience Facilitator – Part Time