Life Link III

Medical Billing and Coding

• Review and audit transport documentation to ensure billing accuracy and compliance
• Verify insurance coverage including Medicare, Medicaid, and commercial payers
• Submit accurate and timely claims for rotor wing, fixed wing, and specialty care transports
• Research and resolve billing discrepancies and missing documentation
• Apply appropriate ICD-10 and transport billing codes
• Maintain accurate patient records and data integrity within billing systems
• Process insurance and patient payments while reconciling adjustments and balances
• Serve as a primary point of contact for patient billing questions and financial support
• Help patients understand insurance coverage, deductibles, co-insurance, and payment responsibilities
• Assist with hardship waivers, charity care, payment plans, and appeals processes
• Provide compassionate customer service during stressful recovery periods
• Negotiate balances within approved company guidelines
• Collaborate with the billing team to meet departmental goals and service standards
• Cross-train and provide team support as needed
• Participate in audits, process improvements, and special projects
• Maintain confidentiality and compliance with HIPAA and regulatory requirements
• Represent the mission, values, and professionalism of Life Link III in every interaction

Medical Billing Specialist