LIFE COURIERS

Director

• Lead regional business initiatives aligned with global quality and training objectives.
• Define and implement regional quality strategies that support organizational goals.
• Build, lead, and mentor the regional quality team to foster a high-performance culture.
• Develop succession planning and talent development programs for quality and training roles.
• Ensure the region maintains a GDP / ISO audit-ready stance at all times.
• Conduct internal quality audits and customer audits; support external regulatory inspections.
• Oversee maintenance of regional / local quality certifications.
• Ensure documentation adheres to ALCOA+ principles and is readily accessible.
• Manage and support qualification processes for equipment and systems.
• Monitor regional KPIs and leverage data to drive continuous improvement initiatives.
• Support regional management review meetings and report findings to global leadership.
• Oversee implementation of corrective and preventive actions (CAPAs) and ensure timely closure of deviations.
• Support sales teams with quality-related aspects for new and existing customers.
• Lead complex investigations and ensure timely resolution of quality issues.
• Attend global QA meetings to share best practices and regulatory updates.
• Define regional training requirements based on customer, regulatory, and compliance needs.
• Oversee development and maintenance of onboarding training for new associates and continuous education programs.
• Develop training KPIs and monitor compliance across the region.
• Ensure proper use and management of training systems, including content, user setup, and reporting.

Director of Quality