Director of Quality

LIFE COURIERS

Director of Quality leading quality assurance and training initiatives for Life Couriers across the Americas. Fostering a culture of quality and continuous improvement while ensuring compliance with global standards.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesLead💰 $110,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Lead regional business initiatives aligned with global quality and training objectives.
Define and implement regional quality strategies that support organizational goals.
Build, lead, and mentor the regional quality team to foster a high-performance culture.
Develop succession planning and talent development programs for quality and training roles.
Ensure the region maintains a GDP / ISO audit-ready stance at all times.
Conduct internal quality audits and customer audits; support external regulatory inspections.
Oversee maintenance of regional / local quality certifications.
Ensure documentation adheres to ALCOA+ principles and is readily accessible.
Manage and support qualification processes for equipment and systems.
Monitor regional KPIs and leverage data to drive continuous improvement initiatives.
Support regional management review meetings and report findings to global leadership.
Oversee implementation of corrective and preventive actions (CAPAs) and ensure timely closure of deviations.
Support sales teams with quality-related aspects for new and existing customers.
Lead complex investigations and ensure timely resolution of quality issues.
Attend global QA meetings to share best practices and regulatory updates.
Define regional training requirements based on customer, regulatory, and compliance needs.
Oversee development and maintenance of onboarding training for new associates and continuous education programs.
Develop training KPIs and monitor compliance across the region.
Ensure proper use and management of training systems, including content, user setup, and reporting.

Requirements

What you’ll need

Proven leadership experience in regional or global quality roles.
Strong knowledge of GxP, ISO standards, and international good distribution practice requirements.
Expertise in audits, CAPA management, change control, and training program oversight.
Exceptional communication, strategic thinking, and stakeholder management skills.
Strong analytical and decision-making skills.
Ability to manage complexity and drive results across regional teams.
Collaborative mindset and willingness to support cross-functional teams.
Intermediate proficiency in Microsoft Applications.
Must be authorized to work in the United States.

Benefits

Comp & perks

Weekly pay
Medical, Dental, Vision Insurance are available to employee on the first of the following month after hire
401(k) with match
Short- & Long-Term Disability
Employee Assistance Program
Company paid and optional Life Insurance
Optional Hospital, Critical Illness, and Accident Indemnity Insurance
Paid Time Off & Sick Pay
Advancement opportunities in a fast-growing organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GxPISO standardsauditsCAPA managementchange controltraining program oversightdata analysisKPI monitoringsuccession planningtalent development

Soft Skills

leadershipcommunicationstrategic thinkingstakeholder managementanalytical skillsdecision-makingcollaborationcomplexity managementresults-drivenmentoring