Parts Customer Service Representative
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Newport News • Virginia • United States
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Tech Stack
About the role
- Provides customer support to dealers by performing all frontline responsibilities
- Handles all customer inquiries related to parts and provides superior customer service
- Releases backorders and expedites to purchasing department
- Tracks backorder shipments and advises dealers of arrival time
- Keys orders into Enterprise Resource Planning (ERP) system
- Communicates with remote Liebherr warehouses
- Assists dealers in navigating ERP and parts systems
- On call 24 hours for emergency machine down situations
- Assists in inventory audits
Requirements
- High School diploma or equivalent education
- minimum of two years of experience in a parts environment
- Basic knowledge of distribution and warehousing principles
- Ability to calculate figures and amounts such as discounts, interest, commissions
- Ability to apply concepts of basic algebra and geometry
- Ability to read and interpret documents such as safety rules and manuals
- Knowledge of software and systems related to parts and warehouse operations
Benefits
- major medical, dental and vision insurance
- 401K plan with company match
- paid vacation and personal days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportparts managementinventory auditscalculation of discountsbasic algebrageometrydocument interpretation
Soft Skills
superior customer servicecommunicationproblem-solvingattention to detail
Certifications
High School diploma or equivalent