Customer Service Representative, Order Processing, Aircraft Manufacturer/Operator, Incoming Goods
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Lindenberg • Germany
Visit company websiteExplore more
About the role
- Monitor and process schedules and orders
- Commercial assessment of inspection reports and cost estimates
- Commercial and logistical support for a defined group of end customers
- Advise and accept customer requests from domestic and international clients
- Prepare and detail quotations
- Perform contract reviews and coordinate deviations with the customer
- Handle warranty and goodwill cases and analyze the root causes of complaints
- Draft position statements and coordinate next steps with the relevant specialist departments
- Calculate spare-part prices from suppliers and in-house production
- Prepare, modify and maintain agreed prices
- Issue invoices in compliance with customer-specific and legal requirements
Requirements
- Successfully completed vocational training as an Industrial Clerk (Industriekaufmann) or comparable qualification
- Experience or additional qualification in customer service/after-sales support
- Very good knowledge of English
- Careful and service-oriented working style
- Excellent communication skills and ability to work in a team
- Good knowledge of MS Office applications
- Willingness to take on AOG duty (Aircraft on Ground emergency support)
Benefits
- Secure position within a successful corporate group
- Social benefits offered by a modern company
- Fair, performance-based remuneration plus Christmas and holiday pay
- Good work–life balance — 30 days of vacation, flexible working hours, and the option to work remotely
- Numerous opportunities for personal development
- Modern working environment, collegial atmosphere and scope for shaping your role
- Occupational health management
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
commercial assessmentcontract reviewsquotation preparationcost estimationwarranty case handlingroot cause analysisprice calculationinvoice issuancecustomer serviceafter-sales support
Soft Skills
service-oriented working styleexcellent communication skillsteamworkcareful working style
Certifications
vocational training as an Industrial Clerkcomparable qualification