Solution Architect – Service
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Madrid • Spain
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About the role
- Own the end-to-end Service solution architecture within the global S/4HANA template for Sales and Service companies, ensuring consistency, scalability and compliance
- Design and govern global template solutions across key Service areas such as: Service order management, Installed base and equipment management, Warranty and contract management, Spare parts and service logistics integration, Returns, repairs and refurbishment processes, and Remanufacturing related service flows
- Translate complex business and statutory requirements from multiple countries and divisions into harmonized, standard solutions minimizing custom development, driving process harmonization and simplification
- Lead and facilitate global design workshops with service, after-sales, and technical support stakeholders
- Design and govern the integration between SAP S/4HANA (SD, MM, EWM, Finance), Microsoft Dynamics CRM and Field Service Management, Installed base and asset data, Logistics and spare parts supply chains
- Act as a trusted advisor to business stakeholders, providing expert guidance across all project phases: Design, realization, testing, cutover, go-live and post go-live stabilization
- Contribute to change management activities, ensuring adoption of new processes and S/4HANA and Microsoft Dynamics solutions
- Support the creation of solution documentation leveraging tools such as JIRA and Confluence
- Collaborate closely with an international, cross-functional team to deliver high quality, scalable solutions that support our global growth
- Travel (up to 30%) to Liebherr sites worldwide to engage directly with business teams and support deployments
Requirements
- Bachelor’s or master’s degree in Engineering, Information Technology, Business Administration, or related field
- 7+ years of experience in Service or After-sales processes, including significant exposure to SAP S/4HANA Service and/or Microsoft Dynamics Field Service
- Proven experience as a Solution Architect or Lead consultant in international SAP programs or template-based rollouts
- Strong understanding of after-sales and service business models, ideally in industrial or equipment related industries
- Deep expertise in Service related capabilities, such as: Service orders and contracts, Warranty management, Installed base management, Spare parts and reverse logistics and Integration between service and financial billing
- Experience designing global templates across multiple countries and legal entities
- Demonstrated ability to analyze business challenges and translate them into IT solutions that drive efficiency and value
- Familiar with JIRA and Confluence (or similar tools) for task management and team collaboration
- Strong communication and stakeholder management skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences
- Fluency in English (written and spoken); additional languages (e.g., German) are an advantage
- A collaborative mindset and ability to work effectively in multicultural and cross-functional teams
- Willingness to travel internationally (up to 30%) as required by project work
- SAP S/4HANA Service or Microsoft Dynamics Field Service certification is a strong plus
Benefits
- Competitive compensation and benefits package that recognizes your expertise
- Flexible and hybrid working model
- Creative freedom and responsibility to shape processes and solutions in our global transformation
- Continuous learning and development with tailored training and certification opportunities
- Meal vouchers
- Life and accident insurance
- Option to include a premium private health insurance package as part of the flexible remuneration
- A safe, stable and international workplace within a trusted family business that invests in people
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP S/4HANAMicrosoft Dynamics CRMService order managementWarranty managementInstalled base managementSpare parts logisticsIntegrationBusiness analysisTemplate designService process optimization
Soft Skills
CommunicationStakeholder managementCollaborationChange managementProblem-solvingLeadershipFacilitationAdaptabilityCross-functional teamworkCultural awareness
Certifications
SAP S/4HANA Service certificationMicrosoft Dynamics Field Service certification