Liebherr Group

Solution Architect – Microsoft Dynamics CRM

Liebherr Group

full-time

Posted on:

Location Type: Office

Location: Madrid • Spain

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Job Level

SeniorLead

Tech Stack

ERP

About the role

  • Own the end-to-end Microsoft Dynamics CRM solution architecture within Liebherr’s global template, ensuring consistency, scalability and governance.
  • Design and govern global template solutions across CRM capabilities such as: Lead-to-opportunity and opportunity-to-order processes, Account and contact management, Customer lifecycle management, Installed base and asset-related customer views, Case and complaint management, Sales pipeline and activity management.
  • Translate complex business and statutory requirements from multiple countries and divisions into harmonized, standard CRM solutions minimizing custom development and ensuring a configuration-first approach.
  • Lead and facilitate global design workshops with sales, customer services, and after-sales stakeholders.
  • Design and govern the integration between Microsoft Dynamics CRM and SAP S/4HANA (SD, Service, Finance), Microsoft Dynamics Field Service, Installed base and asset data, and Marketing or digital platforms where relevant.
  • Act as a trusted advisor to business stakeholders, providing expert guidance across all project phases: Design, realization, testing, cutover, go-live and post go-live stabilization.
  • Contribute to change management activities, ensuring adoption of new processes and CRM solution.
  • Support the creation of solution documentation leveraging tools such as JIRA and Confluence.
  • Collaborate closely with an international, cross-functional team to deliver high quality, scalable solutions that support our global growth.
  • Travel (up to 30%) to Liebherr sites worldwide to engage directly with business teams and support deployments.

Requirements

  • Bachelor’s or Master’s degree in Marketing, Information Technology, Business Administration, or related field
  • 7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement, including large-scale implementations
  • Proven experience as a Solution Architect or Lead consultant in Microsoft Dynamics CRM programs or template-based rollouts
  • Strong understanding of B2B sales and service processes, ideally in industrial or equipment related industries
  • Deep expertise in Dynamics CRM capabilities, including Sales and customer engagement modules, Case and Service Management, and Platform configuration and customization
  • Experience designing and governing global CRM templates across multiple countries and legal entities
  • Experience integrating CRM platforms with ERP systems in complex B2B environments is a strong advantage
  • Demonstrated ability to analyze business challenges and translate them into CRM solutions that drive efficiency and value
  • Familiar with JIRA and Confluence (or similar tools) for task management and team collaboration
  • Strong communication and stakeholder management skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences
  • Fluency in English (written and spoken); additional languages (e.g., German) are an advantage
  • A collaborative mindset and ability to work effectively in multicultural and cross-functional teams
  • Willingness to travel internationally (up to 30%) as required by project work
  • Microsoft Dynamics 365 certifications are a strong plus.
Benefits
  • Competitive compensation and benefits package that recognizes your expertise
  • Flexible and hybrid working model
  • Creative freedom and responsibility to shape processes and solutions in our global transformation
  • Continuous learning and development with tailored training and certification opportunities
  • Meal vouchers
  • Life and accident insurance
  • Option to include a premium private health insurance package as part of the flexible remuneration
  • A safe, stable and international workplace within a trusted family business that invests in people
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Dynamics CRMDynamics 365 Customer EngagementSolution ArchitectureCRM IntegrationSales ManagementCustomer EngagementCase ManagementService ManagementPlatform ConfigurationCustomization
Soft Skills
CommunicationStakeholder ManagementCollaborationChange ManagementAnalytical SkillsProblem SolvingLeadershipFacilitationCross-functional TeamworkCultural Awareness
Certifications
Microsoft Dynamics 365 Certifications